#71: Process First, Tools Second: Real AI Results from Healthcare Recruiting

Yvette Hansen has spent nearly two decades leading talent acquisition at major health systems: UnitedHealth Group, Optum, Amedisys, and most recently as Director of TA & Belonging at Baylor Scott & White Health. In that time, she's learned that healthcare doesn't let you chase shiny tools. High stakes, compliance requirements, and tight labor markets force a process-first mindset.

But Yvette's also honest about what disappoints: vendors who oversell integration capabilities, tools that look great in demos but disrupt recruiter workflows, and the gap between "we can do that" and actually doing it. One vendor demo promised seamless integration. When implementation started? "Not so much."

One surprising insight: healthcare is no longer lagging in tech adoption. Health systems have moved to the front of the pack on responsible AI implementation, proving that constraints can drive better outcomes.

For TA leaders drowning in vendor pitches and paralyzed by options, this episode delivers a practical roadmap.