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ÜBER DIESE EPISODE
Every metric has a story to tell. Are you reading them from start to finish?
In this episode, we’re joined by John O’Melia, Chief Customer Officer at Contentsquare. John says while leading indicators are the ones that determine whether or not your customer is going to be successful in the future, lagging indicators still have plenty of worth. Listen in to learn how to mine every last drop of value you can out of metrics and convert the data into value.
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WEITERE EPISODEN IN DIESEM PODCAST
Dominic Constandi, Chief Customer Officer at ZoomInfo, says you need to hone in on metrics rather than take them at face value.
In this episode, you’ll hear how he looks at metrics like a pyramid. At the bottom is the preliminary data and at the top is the true story of what value customers are de…
The most valuable brands out there are able to draw a direct line between customer experience and their bottom lines.
In this episode, Greg Kihlstrom, best-selling author, speaker, advisor and Principal and Chief Strategist for GK5A, breaks down how to measure important aspects of CX so you can pu…
Does everyone in your organization, from an intern to the CEO, know how what they do on a daily basis affects your customers?
Bill Staikos, SVP, Evangelist, and Head of Community Engagement at Medallia, says understanding how you’re accountable to the customer is key to creating a truly customer-l…
When a customer gives feedback, are you sharing it with someone who can use it?
Rachel Lane, Contact Center Principal at Medallia, says companies who don’t use the data they collect is one of her biggest CX pet peeves. In this episode, Rachel discusses all the ways data can be used better to give …
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