ÜBER DIESE EPISODE
In this episode, recorded live at our recent Engage Customer Summit, Sarah Mitton (Head of Customer Engagement at Sovereign Network Group) and Adam Mills (Head of Insight, Loyalty and Strategy at The Wine Society) explore what it takes to build meaningful customer relationships across generations.
From balancing digital and face-to-face engagement to redefining loyalty as a sense of belonging, they share how their organisations are adapting to evolving expectations while staying true to their values.
The conversation dives into the role of data, community, and personalisation, offering practical insights into creating inclusive, relevant experiences that resonate with diverse audiences.
Englisch
Großbritannien
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VERGANGENE FOLGEN SUCHEN
Vorhandene Folgen von Customer Engagement Examples of Excellence durchsuchen.
WEITERE EPISODEN IN DIESEM PODCAST
In this episode of Customer Engagement – Examples of Excellence it was a delight to welcome Bill Kalyan, VP Business Services at Deutsche Bank.
Bill began by sharing his extensive and diverse journey in customer service with leading retail and financial services organisations and how that has been …
In this episode of “Customer Engagement – Examples of Excellence”, we meet Leigh-Anne Gray who is Senior specialist complaints manager at Vanquis Bank
Leigh-Anne shares her diverse business experiences in various roles in the financial sector and especially how complaint handling has evolved over t…
Global CX AI Lead at Zoom, Laura Ball, joins host Martin Hill‑Wilson to explore how organisations can use AI to remove friction from customer journeys rather than simply layering new technology on top of old problems. They discuss the loyalty “gap”, lessons from the first wave of omnichannel, what …
In this episode of “Customer Engagement – Examples of Excellence”, we meet Jason Bloomfield who is Global Head of People Change & TA Transformation at Ericsson.
Jason shares his diverse business and strategy experiences in various global roles and the increasingly important role that AI is play…
In this episode of Customer Engagement – Examples of Excellence it was a delight to welcome Tracy Kellaway, Executive Director of Consumer Care Operations at the Estée Lauder Companies.
Tracy began by sharing her extensive and diverse journey in customer service with leading retail, financial servi…
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