ÜBER DIESE EPISODE
In this episode, recorded live at our recent Engage Customer Summit, Jana Kreissig and Doris Kauffman from Porsche explore how organisations can move beyond traditional satisfaction metrics to create genuinely excited customers. From rethinking CX measurement to embedding actionable insights across the business, they share how the Customer Excitement Score is reshaping the way Porsche understands and delivers exceptional experiences.
Englisch
Großbritannien
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VERGANGENE FOLGEN SUCHEN
Vorhandene Folgen von Customer Engagement Examples of Excellence durchsuchen.
WEITERE EPISODEN IN DIESEM PODCAST
In this episode of “Customer Engagement – Examples of Excellence”, we meet Leigh-Anne Gray who is Senior specialist complaints manager at Vanquis Bank
Leigh-Anne shares her diverse business experiences in various roles in the financial sector and especially how complaint handling has evolved over t…
In this episode of Customer Engagement – Examples of Excellence it was a delight to welcome Tracy Kellaway, Executive Director of Consumer Care Operations at the Estée Lauder Companies.
Tracy began by sharing her extensive and diverse journey in customer service with leading retail, financial servi…
In this episode of “Customer Engagement – Examples of Excellence”, we meet Jason Bloomfield who is Global Head of People Change & TA Transformation at Ericsson.
Jason shares his diverse business and strategy experiences in various global roles and the increasingly important role that AI is play…
Global CX AI Lead at Zoom, Laura Ball, joins host Martin Hill‑Wilson to explore how organisations can use AI to remove friction from customer journeys rather than simply layering new technology on top of old problems. They discuss the loyalty “gap”, lessons from the first wave of omnichannel, what …
In this episode of Customer Engagement – Examples of Excellence it was a delight to welcome Bill Kalyan, VP Business Services at Deutsche Bank.
Bill began by sharing his extensive and diverse journey in customer service with leading retail and financial services organisations and how that has been …
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