ÜBER DIESE EPISODE
CSM Quick Lesson with Laura Kightlinger.Navigating cultural nuances in the workplace can be tricky with customers but also with colleagues.Laura shares how to address cultural differences, ensuring everyone feels comfortable sharing ideas, regardless of culture.You can find the full conversation below:YouTube -https://youtu.be/F26r0xo05SASpotify - https://open.spotify.com/episode/5G7b9z2Y1D193LbSwQqglu?si=a8mvS7EVRaS2QnBL8AvcOALinkedin:Laura Kightlinger - https://www.linkedin.com/in/laurakightlinger/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/
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WEITERE EPISODEN IN DIESEM PODCAST
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Customer Success is about revenue now. Learn why financial acumen is the skill that separates top CSMs from the rest. 🧡
Most CSMs focus on relationships, but if you can’t talk money, you lose your seat at the table. Laura Kightlinger joins the show to break down how to bridge the gap between Custo…
Customer Success Managers often mistake empathy for a lack of boundaries. Here is how to protect yourself and your clients.
Many professionals think a people-first approach means saying yes to everything. In this conversation with Diego Ospina Lopez, we break down why empathy without limits leads …
Getting your first Customer Success leadership role can feel impossible.
Most job descriptions ask for 3–5 years of management experience…
but how do you get that experience if no one gives you the first opportunity?
In this episode, I sit down with Bhumika Arora to break down how Customer Succes…
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