ÜBER DIESE EPISODE
Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer.
Englisch
Vereinigte Staaten
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WEITERE EPISODEN IN DIESEM PODCAST
Can AI genies help us live longer and better lives? Prof. Mihaela van der Schaar, leader of the van der Schaar Lab at Cambridge University, shares with Bella Thornely the far-reaching potential of this next development in AI.
Mark Farbrace interviews Maëlle Gasc, Co-Founder and Deputy CEO of Noli. They explore how Noli uses AI to tackle the challenge of overwhelming choice and conflicting advice, revolutionising the way consumers shop for beauty products.
Joe Garner, former CEO of Nationwide Building Society, HSBC UK and Openreach, joins Emma to share how sport, sleep, and self-awareness fuel leadership - offering practical tips for staying balanced, focused, and above all, human at the top.
How can we level the playing field for all jobseekers? Microsoft's Charles Eales and CEO of Movement to Work, Sareena Bains, discuss the untapped potential of AI for young people not in employment, education or training (NEET).
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