Contact Center Executives Christa Heibel
Christa has over two decades of experience executives in the C-Suite with their operational challenges in the contact center space.
Contact Center Executives Christa Heibel
Christa has over two decades of experience executives in the C-Suite with their operational challenges in the contact center space.
Contact Center Executives Christa Heibel
Christa has over two decades of experience executives in the C-Suite with their operational challenges in the contact center space.
Contact Center Executives Christa Heibel
Christa has over two decades of experience helping the C-Suite of contact centers managing their operations. Her knowledge will help our audience realize the importance of communication skills and planning.
Contact Center Executives Christa Heibel
Christa has over two decades of experience executives in the C-Suite with their operational challenges in the contact center space.
Start Asking “Did I Make You Happy?” w/ Christa Heibel, CH Consulting Group
Christa Heibel and Marc Bernstein talked about what contact center managers are getting right in 2021, why leadership should take calls, who owns contact center transformation, and a smarter way to do post-call surveys.
Christa Heibel is the Founder & CEO at CH Consulting Group, customer experie…
Creating A Customer Experience Initiative Featuring Guest Christa Heibel
Shep Hyken sits down with Christa Heibel to discuss the role the c-suite level plays in creating a CX strategy, how to keep track of your omnichannel presence, and how to measure and improve your customer experience strategy.
Top Takeaways:Christa says she has yet to find a successful customer se…
Year in Review
In this episode, Christa Heibel from CH Consulting Group joins in our discussion about how companies scrambled to go remote and are now rebuilding their human capital to support each other and customers.
Why Unified Contact Platforms Save More Money with Christa Heibel
Are you tired of juggling numerous tech platforms that only seem to add costs without delivering efficiency?
In this episode, Christa Heibel Founder & CEO of CH Consulting Group, joins us to discuss how businesses are often overpaying and underutilizing their tech stacks. With years of experienc…
Is Your Business Actually Ready for AI? | The Tech Matchmaker Podcast w/ Christa Heibel
📅 Episode dropped today! In this extended episode of The Tech Matchmaker, host Gina Gibson welcomes Christa Heibel, founder of CH Consulting Group, to break down what AI readiness really looks like—and how to avoid the costly mistakes that keep projects from delivering ROI. Christa shares real-worl…
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