#78 When Did You Start to Listen to Your Heart? - with Brad Feld & Jerry Colonna
If you're an avid listener of the Reboot Podcast then you are well acquainted with podcast host and Reboot CEO, Jerry Colonna. You might know that he has the particular gift of making founders cry, and that he possesses the ability to drive authentic conversations with tenderness and compassion. Bu…
How to Eliminate Friction and Improve the Customer Support Experience Featuring Guest Brad Birnbaum
How can you provide a better experience for the customer and an even better one for the agents?
Shep Hyken sits down with Brad Birnbaum, CEO and Co-Founder of Kustomer, to talk about how to understand and know everything about your customer.
Top Takeaways:
• A common problem is when the customer…
Tomorrow’s Customer Experience Starts Here | Brad Birnbaum
Today we talk to Brad Birnbaum, the CEO here at Kustomer, and we talk about the future of customer experience and the effects we have felt from the big events in 2020. We saw numerous changes last year, expected and unexpected, some of which being a boom in retail and an influx in customer inquirie…
The Future is Ticket Free | Brad Birnbaum
In this episode we talk with CEO and Founder at Kustomer, Brad Birnbaum. We’re gonna be talking about this idea of a ticket free future. We discuss how and why Kustomer started, Kustomer focus on a seamless customer experience, and the role of an omnichannel platform to service modern customer need…
27: Kustomer CEO Brad Birnbaum on why all industries need to be disrupted once a decade
In a world where change is the only constant, opportunities to disrupt large incumbents present themselves every so often.
When Brad Birnbaum started Kustomer in 2015 there was no shortage of major players in the market (ex. Zendesk). Brad shares how to spot opportunities for disruption, different…
Brad Birnbaum, CEO & Founder at Kustomer – Get To Know Your Customer.
Kustomer.com allows companies to know everything about every customer. The Kustomer platform allows companies to see all conversations with a customer across different channels including email, texts, and more. This gives companies the full context of a customer's history, which enables companies t…
Kustomer: CX AI Needs Outcomes, Not Tokens
AI is everywhere in customer experience, but CX leaders are under pressure to prove it is moving the needle. In this CX Today interview, Rob Wilkinson speaks with Brad Birnbaum, CEO and Co-Founder of Kustomer, about the shift from measuring AI by deflection rates and activity to measuring it by out…
Kustomer's AI Vision with Brad Birnbaum, CEO
In the inaugural episode of CX Now, Lauren Gold and Brad Birnbaum discuss the transformative impact of AI on customer experience (CX). They explore how AI can enhance customer interactions, the importance of context in AI applications, and the balance between AI autonomy and human oversight. The co…
The real bottleneck in customer experience AI - Interview with Brad Birnbaum of Kustomer
Today’s episode of the Punk CX podcast features a chat I had with Brad Birnbaum, Co-Founder & CEO of Kustomer, a top-rated AI Customer Service & CRM software platform provider. Brad and I talk about why the pace of AI adoption is not a technology problem, but rather the bottleneck sits elsewhere; h…
Measuring what matters in enterprise AI - Interview with Ashley Gross of The Alliance
Today’s episode of the Punk CX podcast features a chat I had with Ashley Gross, the Founder and CEO of The Alliance, an enterprise AI strategy and advisory firm. Ashley joins me today to talk about how most service AI business cases are measuring the wrong side of the ledger, what an honest AI serv…
PODCAST SØGEMOTOR
Du kan bruge vores hjemmeside til at søge efter3,835,644podcasts og197,455,554episoder efter personer, steder eller emner.
If I have seen further than others, it is by listening to podcasts and standing upon the shoulders of
giants.
‐ Isaac "Llamacorn" Newton
REDIG
Tak fordi du hjælper med at holde podcast-databasen opdateret.
