Making Difficult Conversations Easier

Drumroll, please…The latest Delivery Space Podcast is out and this week we’re talking about… Making Difficult Conversations Easier.Who among us relishes the thrill of a tough talk? Show of hands? Anyone? No? Didn't think so. We’ve all encountered scenarios where we’ve had to deliver bad news, ask for a promotion, a pay rise or even apologise for a mistake.These chats can turn even the bravest among us into a bundle of nerves. However, there are ways in which we can have these conversations to honour ourselves and the other person. Sharon Williams and Nisha Joshi were joined by the remarkable Sam Kiani who shared some helpful tips that we can put into action to help you navigate these conversations in a balanced way. Sam is a Change Alchemist, a Coach, Facilitator, Transformational Space holder with more than 25 years’ experience of delivering & leading change within both IT and the business, for some of the biggest Investment Banks where she reached Director level as well as entrepreneurial start-ups including my own.Throughout her career, Sam's experiences have revealed that the technical problems we face are never the things that hold us back and cause the most stress – it’s all in the way we work and collaborate – or not. Sam loves to help make working life better by helping Individuals, Teams and Leaders find their full capability, learn tools of successful collaboration and unlearn everything else that gets in the way of creativity, innovation and growth. Sam is also a yogi & bio-optimiser, trained by the Human Potential Institute, deeply looking into the factors that underpin exceptional performance, vibrant energy and radiant health.  Sam teaches performance breath work and mind training sessions both privately and for corporate clients.We delved into:The anatomy of a difficult conversation (6:25)The art of preparing for the dreaded talk (10:34) Managing emotions to stay present, express our truth, and truly listen (12:36) Turning the conversation into a positive experience (16:32) Tools to handle defensive responses (29:18) Join us in this enlightening conversation and empower yourself with these great tips!