OM DENNE EPISODE
On this episode of the Memory Makers Podcast, Russ sits down with long-time friend, author, and attractions industry veteran Matt Heller from Performance Optimist Consulting.
Matt’s journey in family entertainment and attractions began at age 18 as a ride operator, ultimately leading to over a decade as Senior Trainer of Leadership Development at Universal Orlando Resort. Today, Matt helps leaders across the attractions space grow through tailored coaching, books, workshops, and actionable strategies.
"If you take your values and you say, 'I'm going to apply that value to every single one of those processes'—hiring, training, recognition, and discipline—it creates a very clear path for people and a clear understanding of what those expectations are."
— Matt Heller
Matt dives deep into the real dynamics behind frontline hiring, effective team development, and why traditional mid-season burnout is actually a leadership myth.
Matt’s journey in family entertainment and attractions began at age 18 as a ride operator, ultimately leading to over a decade as Senior Trainer of Leadership Development at Universal Orlando Resort. Today, Matt helps leaders across the attractions space grow through tailored coaching, books, workshops, and actionable strategies.
"If you take your values and you say, 'I'm going to apply that value to every single one of those processes'—hiring, training, recognition, and discipline—it creates a very clear path for people and a clear understanding of what those expectations are."
— Matt Heller
Matt dives deep into the real dynamics behind frontline hiring, effective team development, and why traditional mid-season burnout is actually a leadership myth.
Engelsk
USA
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On this episode of the Memory Makers Podcast, Russ chats with Crosse Bearden, Marketing & Events Coordinator at Recoil Trampoline Park in Valdosta, Georgia. Crosse shares his tactical playbook for local community outreach, short-form video content, and practical AI tools.
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On this edition of the Memory Makers Podcast, Russ sits down with the founder of Action Lab Leadership, Danny Gruening, to discuss finding new sources of inspiration. When you run a family entertainment center, it is remarkably easy to get stuck in the day-to-day grind and lose sight of your "why."…
On this episode of the Memory Makers Podcast, Russ is joined by Jack Slayton, Co-Founder and Chief Operating Officer at Game Show Studio. Together, they explore the shift toward live entertainment in Family Entertainment Centers (FECs) and location-based venues. Jack shares how transforming underut…
On this edition of the Memory Makers Podcast, Russ sits down with Chris King, Partner and CEO at Monster Mini Golf. With over two decades of experience in franchising and family entertainment, Chris shares how maintaining an unwavering vision, connecting authentically with staff, and treating enter…
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