OM DENNE EPISODE
Recovered MacBook, Client Trust, and Preparing for Rosetta 2's Phaseout
In this episode of Command Control Power, Sam and Joe discuss being short-staffed while covering client onboarding and ticket work, and how client relationships shift when a different technician becomes the main contact. Joe recounts a new small boutique client raising concerns about him having passwords, leading to credential changes and enabling MFA, plus a quick non-technical win fixing a poorly positioned VoIP phone stand. They address HomePod/Apple Music use in a business and disabling personal content requests, suggesting services like Spotify instead. Joe shares a case where a "stolen" MacBook Air was recovered via Delta's lost-and-found because his MDM login window message showed company contact info; he used Adigy monitoring to track online status and IP changes, then arranged an Apple trade-in-value credit path for the recovered device. They close with upcoming macOS 28 changes: Rosetta 2 removal and loss of support for encrypted HFS+ volumes, recommending reporting to identify Intel apps and demonstrating MDM value to clients.
00:00 Cold Open And Introductions 00:17 Covering For Matt 01:31 Client Handoffs And Trust 04:49 Passwords And MFA Talk 06:55 The VoIP Phone Fix 08:13 HomePods In The Office 13:34 Small Biz Vs Enterprise Vibes 15:38 Adequate Survey And Anonymity 18:09 Music Tangent And Genre Debates 23:25 Back To Tech Teaser 23:33 Stolen Mac Recovery 24:23 Lost Device Monitoring 25:31 Delta Lost and Found Lead 30:15 Laptop Returned and Verified 30:36 Lock Screen Message Win 32:35 Trade In or Resell 35:29 Refurbish and Alerts Trigger 36:09 Flex Policy Breakdown 39:02 Lock Screen Serial Tips 41:20 Rosetta and HFS Changes 46:53 MDM Reporting Value 49:59 Wrap Up and Next Episode
