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01:56 – Introducing today’s topic: Creating a Living Culture with Authentic Leadership  02:10 – Defining what we mean by ‘culture’  05:35 – The Theranos Example  07:12 – Culture as a differentiator  08:12 – Understanding your core values  10:19 – The Zappos Example  12:22 – Why leadership is key to…
01:09 – Introducing today’s topic: Driving Growth with KPIs 01:33 – Reinforcing the importance of tracking your critical number  02:28 – Defining the critical number  07:12 – Michael invites listeners to take a moment to reflect on their critical number  07:44 – The factors that influence and drive…
01:02 – Introducing today’s topic: Do You Know Your Critical Number? 02:17 – Michael speaks to his own experience working with his CFO on his critical number 03:48 – The Mariano Rivera example 05:30 – The value of historical data 07:30 – Identifying the critical number 10:02 – Engaging your team to…
01:10 – Welcoming back today’s guest, Blaine Millet 04:08 – Blaine poses an intriguing question about customers 05:24 – Results companies can expect by adopting a strategy of customer obsession 06:36 – Building long tail differentiation 08:02 – The Disneyland example 09:52 – The Ace Hardware exampl…
Ansvarsfraskrivelse: Podcasten og kunstværket, der er indlejret på denne side, er fra Michael Langhout, som tilhører dens ejer og ikke er tilknyttet eller godkendt af Listen Notes, Inc.