OM DENNE PODCAST 🔗
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external.
Visit us on www.becustomerled.com
Visit us on www.becustomerled.com
Værter:
Opdateringsfrekvens:
biweekly
Gennemsnitlig lydlængde:
37 minutes
Gæsteinterviews
Engelsk
USA
166 episoder
siden 7. juli 2020
episodic
AUDIENCE OF THIS PODCAST 🔗
~90.87% of listeners are from United States.
🇺🇸
US
90.87%
🇽🇰
XK
1.38%
🇵🇭
PH
1.38%
🇸🇬
SG
1.19%
🇧🇷
BR
0.99%
🇬🇧
GB
0.79%
🇦🇺
AU
0.59%
🇫🇷
FR
0.39%
🇪🇨
EC
0.39%
🇮🇳
IN
0.39%
🇮🇪
IE
0.19%
🇫🇮
FI
0.19%
🇵🇹
PT
0.19%
🇷🇸
RS
0.19%
🇨🇦
CA
0.19%
🇰🇪
KE
0.19%
🇦🇪
AE
0.19%
🇷🇴
RO
0.19%
Others
0.12%
* Data source: directly measured on Listen Notes. i realtid
SENESTE EPISODE 🔗
AI isn't just assisting teams anymore. It's joining them as full-time digital coworkers.
Gabe Larsen, Chief Revenue Officer at Atonom, breaks down the shift toward truly autonomous organizations. Drawing from his diverse career across Wall Street, Toyota, Meta, and top SaaS companies, Gabe shares h…
SØG BLANDT TIDLIGERE EPISODER
Søg efter gamle afsnit af Be Customer Led.
SIDSTE EPISODER 🔗
What if the biggest CX problems aren't really about technology at all?
In this conversation, Anna Falcon, VP, CX Transformation Practice Leader at MCA Connect, shares her view on what it takes to create better customer experiences.
Anna explains why true transformation needs more than a new CRM or …
What does it take to deliver world-class customer support in an AI-driven world?
In this episode, Mark McKercher, VP of Global Customer Support at Sovos, explores how B2B customer experience has evolved and what the future of support looks like. He shares lessons from his career across Amazon, Goo…
What happens when AI stops being a buzzword and starts changing how contact centers actually work?
Meet Jon Lunitz, the Chief Growth Officer at DATAMARK.
Jon talks about his career and how working on both the client and supplier sides helps him understand what businesses really need. He also explai…
Art can change more than just a space. It can change lives!
In today's conversation, Christina Bailey, Chief Growth Officer at ArtLifting, talks about ArtLifting's mission, inspiring artist stories, and the challenges many people with disabilities face.
Christina also explains how businesses use ar…
Trust is built one voice at a time, and every review tells a story that shapes better products. In a world where customer expectations move fast, listening deeply is no longer optional; it's a competitive edge!
In this conversation, we speak with Alicia Skubick, Chief Customer Officer at Trustpilot…
What should AI handle? And what should stay human? The questions that sit at the center of modern customer experience.
In continuation of the earlier discussion on AI-powered customer experience and leadership with Max Schwendner and Michael Clifton, this part of their conversation explores how AI …
A great customer experience is a combination of technology, empathy, and fast decision-making.
This episode of Be Customer Led features Max Schwendner and Mike Clifton, the co-CEOs of Alorica, a leading global business process outsourcing company specializing in customer service, digital support, a…
Life is full of memories, plans, and people we love. But many families are not prepared for difficult moments. This conversation shares how one idea turned pain into support for others!
In this episode, Emily Cisek talks about her journey to creating Paige after losing three family members in 2018.…
In this episode, we have the pleasure of conversing with Tim Doyle and Steve Hind about how AI is making a difference in supporting customers.
Tim Doyle is the founder at Eucalyptus, a global telehealth platform operating digital healthcare clinics across multiple countries, including Australia, Ca…
Ansvarsfraskrivelse: Podcasten og kunstværket, der er indlejret på denne side, er fra Marbue Brown, som tilhører dens ejer og ikke er tilknyttet eller godkendt af Listen Notes, Inc.
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