OM DENNE EPISODE
The install is not just a technical moment. It is a brand moment. In this episode, Larry, Rick, and Georgette break down why field operations shape customer trust faster than most ISPs realize, and how one bad install can create avoidable churn, repeat truck rolls, and long-term support pain.
The conversation covers the tradeoff between speed and quality, the soft skills that separate average technicians from great ones, and the practical systems that reduce disputes in the field. From placement plans and install photos to technician judgment, communication, and safety, this episode focuses on the habits that protect margin and improve customer experience from day one.
Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/
🔔 Love the podcast? Don’t forget to subscribe and leave a review!
The conversation covers the tradeoff between speed and quality, the soft skills that separate average technicians from great ones, and the practical systems that reduce disputes in the field. From placement plans and install photos to technician judgment, communication, and safety, this episode focuses on the habits that protect margin and improve customer experience from day one.
Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/
🔔 Love the podcast? Don’t forget to subscribe and leave a review!
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ANDRE EPISODE I DENNE PODCAST
The digital divide is no longer just about broadband access. In this episode, Georgette Lopez-Aguado, Rick Seemann, and Larry Weidig break down why broadband adoption still lags even when service is available, and what that means for ISPs trying to close the real gap. The conversation explores affo…
The streaming landscape is more fragmented than ever, but that does not mean TV is dead for ISPs. In this episode of Bandwidth, Rick Seemann and Larry Weidig sit down with Michael Hawkes from TiVo to unpack why the bundle still matters, how content-first video strategy can reduce churn, and why ope…
AI adoption for broadband operators is moving fast, but many teams are still trying to figure out where to start, what tools to trust, and how to use AI without getting overwhelmed. In this episode of Bandwidth, Rick Seemann, Larry Weidig, and Jason unpack the practical reality of AI in broadband, …
The internet does not stay reliable by accident, and most ISP teams only see one side of the system. In this episode of Bandwidth, Rick Seemann and Larry Weidig sit down with Jonathan Black, Executive Director of NANOG, to unpack the engineer-led, vendor-neutral organization helping keep the broade…
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