Ryan Quattlebaum Explains What It Takes To Scale Care Without Losing Compassion

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Welcome to the Branding Highway Podcast, where local businesses meet the community and share their unique stories.
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Let's get the road with your host and voice of the podcast, Mike Sedita.
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Hello and welcome to the Branding Highway Podcast.
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My name is Mike Sedita.
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I'm your host.
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I am super excited today.
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This has been the podcast that has taken forever to get coordinated because we are fortunate enough to have with us today Ryan Quaddlebaum.
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He is the CEO of Advent Health Wesley Chapel.
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Ryan, how are you doing today?
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Wonderful, Mike.
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Really good to be here.
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And glad we were able to, you know, let the let the delay happen so that uh, you know, the best things in life take time, right?
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So it just builds drama.
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It just it's it's building the drama.
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We could tease it, like we could do some sort of teaser to it.
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But it honestly, you and I originally met when you first came back to Advent Health in Westie Chapel, probably it's got to be a year and a half or so ago when you first came back.
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Um, and then you live in one of the communities where we published.
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So that was great too.
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We had you on the cover of our magazine Cross Creek Living, which was amazing.
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But I really wanted to dive in because I've personally worked, I mean, you've done it longer than me, but I've personally had a relationship, a partnership relationship with Advent Health going back five years.
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And um always like an amazing team that you guys have over there in West City Chapel and in North Pinellas.
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We'll talk a little bit about that as well.
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Um, and we really enjoy working with them.
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My team and I really have a good relationship with the folks you have over there.
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So we wanted to take a little time today to just dive in about Advent Health, but really a little bit about your story too, and see if we can kind of drop the curtain on like the CEO of Advent Health and get a little bit behind the scenes.
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Is that cool?
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That sounds great.
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Looking forward to our conversation.
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Awesome, awesome.
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So, you know, you were already a CFO before you came.
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You, you know, you can't you were CFO at Advent Health Wesley Chapel, then you left and you came back.
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When you came back, you know, what happened that caused you to make that transition back?
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Yeah.
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You know, um I'd say a couple of things, Mike.
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And first and foremost, thanks again for for hosting this incredible platform and having this as a way to connect and build bridges within the community.
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That makes a that's a big deal for for me and for us.
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So just appreciate your uh your partnership and your leadership in the community.
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So it makes a makes a big difference.
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You know, for for me, it really was um probably a classic example of opportunities at the right place at the right time.
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Um during that time period, I had the chance to come back as the chief executive officer.
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I had been at Advent Health North Pinellas for about two and a half years.
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And so when ever this happens in succession planning in Advent Health, our CEO previous to me was Eric, who ironically enough hired me here at Wesley Chapel.
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When he had the opportunity to move over to Advent Health, Tampa, uh, I was fortunate enough to have the relationships that were built and established here to be able to come back uh as a boomerang and uh and support this incredible team and this important community.
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And, you know, for me, it it really does just come back to being uh a part of the community.
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I I live in Hunter's Green, and so um I'm a member of the the New Tampa Pasco County family and have lived here for six and a half years.
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And so I call I call this place home, you know.
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And so for me to be able to get give back to the community is something that's uh that's important.
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So I was just fortunate enough to be able to come back.
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And so the Advent Health Wesley Chapel, I mean, it's where your daughter was born.
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You walk back in the doors that first day now as the CEO.
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Is there any sort of like like I get pride, yes, but and professional pride, obviously, but like that area is so blown up.
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New Tampa, Wesley Chapel, that whole area is so crazy blown up.
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Like, does it does it feel like walking in?
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Like you said home.
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You used the word home a minute ago.
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Does it feel like coming home?
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Yeah, and you know what?
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And that's been the best part about Advent Health Wesley Chapel and the Wesley Chapel community as a whole.
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You know, like you said, it's grown exponentially and uh continues to grow and expand.
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And really what that means is people are moving into the area.
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And many of them, uh, as I talk to folks in the community, they've lived here one year, two years, five years.
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And so they don't have the legacy or the history of the area.
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So that's what they're looking for.
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They're looking for community.
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And so, you know, for us here at Advent Health and in Wesley Chapel, if we can play a small part in that, that that really is what we're about is building bridges.
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So for me, I'll actually go back to that first day coming back because it was a special time and a special place.
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But for for me, it really comes back to starting the the right way.
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And so for us, I was very fortunate enough to have a number of our um a number of our chaplains and ministers and community uh community spiritual leaders that actually came into the hospital and came into this office and laid a blessing on not only me, but on this, uh, on this office and on this entire hospital, because it really is the work of many different people that makes that uh makes that possible.
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So, you know, we we had a session where we had a number of the folks from the community come in and and and do a blessing.
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And it was really powerful and meaningful for me, but also for the entire team because they walked away also feeling blessed and feeling that renewed sense of purpose for why we do this important work that we're called to do.
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Yeah, you know, it's funny is like the night you and I first originally met, you know, normally someone thinks of a CEO of a hospital and they think of like, uh uh for lack of a better term, like an uptight person that's behind the curtain, like Oz type of thing.
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Right.
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And I watched you, because I'm an observer of people.
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That's that's what I really do enjoy doing, watching how they interact and how they move from conversation to conversation.
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And when the CEO of the local hospital that's been there forever, the longest hospital in the area.
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Now there's other stuff going on, but you guys have been there forever, um, walks in the room and says, Hey, here's my cell phone number to a room full of people.
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I, you know, I want to be embedded in the community with you.
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That's a guy who's rolling up his sleeves, getting in the trenches.
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And then I watched you walk from person to person.
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It truly was amazing to see.
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And it makes my next question a little, a little weird because you came from ENY and GE Healthcare, and you have this like financial you know background.
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Normally the financial guy isn't the guy who is flowing through the room in that with that vibe.
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When you come back, I mean, obviously you're a marriage of two sides of it, because there's two sides of the brain that work.
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But when you come back and look at Advent Health Wesley Chapel now as the CEO, having all this financial background, what's the things that you see that maybe, you know, got missed previously or that you you kind of pick up?
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Do you see a lot of low-hanging fruit, or is it kind of like digging in?
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Yeah, you know, I I'd say this.
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I'd say I'm very blessed and fortunate to be in an organization like Wesley Chapel that's been successful for a number of years.
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Excuse me.
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And so for that, there there really isn't any low-hanging fruit as hey, keep keep the keep things running on track and on time and continue to elevate the the care that not only the community is asking for, but the community deserves.
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And so, you know, I and I'll I'll come back to part of your question.
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You know, it a lot of my background was in finance.
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So I did work as a CPA for Ernst ⁇ Young and did about a billion dollars of transactions.
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So I I know that world and I know that work.
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Before that, though, I worked in uh the dish room of a hospital in high school growing up.
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So you know, my my roots really go back to my my parents both being nurses at the hospital where where I worked.
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And so I can remember them coming home every day and talking about their day and talking about their work.
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And I also remember in high school working in the dish room and going, I I'm I don't know if I'll work in a hospital ever again.
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And so have the chance to come back in this capacity.
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It's it's truly an honor and a and a blessing.
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And um, you know, from that, I keep those same principles at the forefront of what I want to bring to the table, which is what were my parents' experience as a frontline healthcare worker.
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You know, my father was in administration, but my mother served at the bedside for 38 years.
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And so I always keep her front and center for all the decisions that we make and all of the things that we think about, because it's the patient that's sitting in the bed that matters.
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And it's that caregiver and team member that is really providing that service and that work.
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And they have their own life that they're thinking about and and and wanting to make sure they can be successful in.
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So I'm always thinking about that as we as we come into approach our work.
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You know, it's funny, you you answered that in a way like that.
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Was my next question.
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Like, how do you bridge from the financial to the clinical?
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But knowing that's your mom's background, like in marketing, we call it like the voice of the customer, the VOC.
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For you guys, it's the voice of the patient.
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Hearing your like my mom was an emergency room nurse when I was a kid in like a bad neighborhood in New Jersey.
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And I would hear stories about like the gunshot wounds and the chaos that went on in an emergency room.
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But hearing that and seeing how you married it together, that's amazing.
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Let me ask you like Westing Chapel is one of the fastest growing areas.
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I mean, we all know that.
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It's blown up, it's crazy.
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What from the hospital standpoint, all that massive growth, what goes on behind the scenes as you're running a hospital, a foundational piece in the center of that community?
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What goes on behind the scenes that you guys are thinking about?
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Like the thing I'll give you a just a personal experience.
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When I moved here, I moved to Tampa in 2019.
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I was taking care of my parents who were sick.
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We were frequent flyers in the Westley Chapel ER.
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And like even back then, you know, it's seven years ago, there were certain things that Wesley Chapel couldn't do.
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They would, you'd, you'd kind of get sent other places.
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But the neighborhood's grown so much, you guys have added so much.
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What's going on behind the scenes that maybe someone on the street doesn't know?
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Yeah, yeah.
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No, great question.
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And to that same point, we do spend a lot of time thinking about what the community needs and where are people having to leave to seek services outside of their traditional zip code that we can do and accommodate right here.
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And so we've been very fortunate enough to be a part of an organization like Advent Health that thinks broadly and thinks very intentionally about how do we care for our community so they don't need to need to leave.
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And you hit the nail on the head, Mike.
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It's that voice of the customer.
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And that really helps resonate, at least for us.
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What are those things that we need to do?
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So over the next few months, we're gonna be on a journey to provide more comprehensive stroke care for the community because as we look at our metrics and demographics, we see that there is a real need for a higher acuity level of caring for patients that potentially have a stroke.
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And that doesn't just mean we're administering medication that will clear a clot or get them to their next point of care.
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It's actually going interventionally, meaning going into the person's uh going into the person provided procedure that will allow for an ability to remove clots in a special designated neurointerventional suite so that patients can ultimately come in with stroke-like symptoms and then actually walk out.
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Now, that's not going to be the case for every single patient because that's every single situation is different, right?
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But what we firmly believe is we need to be able to provide those higher levels of services to be more comprehensive because the community is demanding it.
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And frankly, with the growth, there is a growing need for those types of services.
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And so we've been in the process of hiring, and now we have two endovascular neurologists who actually started this last month and are performing those services for our hospital and for our community.
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So those are just some of the things behind the curtains that we look at to say, what is the market demand?
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What does the community need?
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Also, are the is the community better as a result of us being here?
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And so for that purpose, we have a responsibility to really provide those types of services for the community.
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And it's just one that we're looking at.
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We're also evaluating what does it look like to potentially expand our labor and delivery services for uh neonatal ICU on our campus.
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And for me, that one is particularly meaningful because my first daughter, who wasn't born at this hospital, um, but was born at another site that I used to previously work at, she spent 40 days in a NICU.
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And so for me, those types of things hit really close to home because I know what it was like to be that parent.
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My wife knows what it meant to be that that mother who came in every day and spent time in the in the NICU with her with her daughter.
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And, you know, now, thankfully, we have uh we have a healthy uh 11-year-old girl that is uh is fun and uh and sassy and you know is growing up into to be a great young lady.
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And we're so grateful for that.
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But we know that that started with uh with a NICU.
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So those are the other types of things that we're evaluating as we look to continue to grow and expand in our community.
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Yeah, when it when it hits home like that and you know that you're making an impact on the community from your own experience, it really, I mean, it really goes above and beyond just a service provider.
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It's something that affected you.
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I you know, when you're when you're saying that about the stroke, you know, having access to stroke, you know, patients that are having a stroke, first thing that goes through my mind is it it doesn't have anything to do with the traffic patterns in Wesley Chapel, right?
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All the traffic up and down on Bruce B.
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Downs and across 56, everybody's ready to have a stroke on that road.
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Now you guys can accommodate them.
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It's a pretty, it's pretty crazy.
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But it's so funny, having had this relationship with your team over there for the past five years, I watched, I mean, I I'm gonna get into the expansion, but I watched that third floor of the hospital just get built out into this amazing clinic.
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But since then, you guys have actually added another 80,000 square foot of space on that footprint in Wesley Chapel.
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You know, in plain terms, like what does that mean, the impact on the community, on the hospital, on the surrounding area for you, you know, for you guys?
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Yeah, in plain terms, it means more patients have more access to high quality care.
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That's really what it ultimately comes down to.
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That's our goal and objective is how do we make sure we've got high quality care in Wesley Chapel and that patients have that?
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And it's easy to access, simple to use, and ultimately gets people the best product that they deserve.
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Um, for us, the easy way to describe it is we got more beds.
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So we've got a really easy way to add more patients.
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Uh, and uh, and if people come into the ER, it means they've got an easier time getting into being in a bed if they need to stay for acute services.
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And as you said, uh 56, 54, 52, everything heading north, south, east, west seemingly is growing.
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And so we needed to be able to provide that.
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But also, um, in addition to that, we're actually opening in several weeks a near a new neurology clinic that includes uh housing our neurosurgery department as well as those endovascular neurologists who are here that again provide that cutting edge service for for patients and for people.
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And what that really means is again, patients don't have to drive to seek care elsewhere.
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So that's that's the benefit of it for the community.
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Yeah, I mean, that's pretty amazing.
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Like, what goes into when you guys are determined, you build all this space, you build it out, is there something going on behind the scenes where you're like, hey, look, this is how we choose what's next?
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I mean, that is it, the demographic is getting a little older that causes you to kind of focus on on you know neurology, or is there more babies coming that's gonna like is uh is that really are you looking at that kind of detail in the area, demographic detail to see who to cater to next?
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You know, ultimately we to your point, Mike, we are looking at the the demographics in the community and we're saying, what is the next thing that's coming into our market?
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Excuse me.
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And um the the thing that we continue to see is uh young families moving into the area.
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That that that is clear and that continues to reflect.
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And I always I always chuckle when I hear about the demographics and see that uh the Wesley Chapel community aging.
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Because I think when I moved here, the average age was 41.
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And recent census data reveals that it's somewhere around 43.
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So um it it it's it it predominantly it's it's it is a lot of young families, but there are some of those additional people who have come here to retire that are also needing care and and needing services.
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And so we want to be able to accommodate them as well.
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And to your point, we look at everything from census data to what are new homes that are being built and developed in the area, what are the major traffic patterns and traffic that's that's coming into the area?
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And all you need to do is drive on Bruce B.
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Downs at uh 4:30 on a Friday and know that uh the area is getting uh it is getting busier.
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Yeah, everything is there.
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It's crazy, everything is there.
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So this is kind of the nitty-gritty question in all of this.
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The hospital keeps getting A safety grades from Leapfrog.
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You know, what would be some of the unglorious daily habits that lead to that happening?
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Yeah, you know, um, we've been fortunate enough to have 22 consecutive semesters of a leapfrog grade A.
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And what Leapfrog is, it's an external organization that's funded by employers.
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So it's funded by the Coca-Cola's and the Berkshire Hathaways and the Googles and Amazons of the world that said, we're paying for insurance, what are we getting for it?
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And Leapfrog is an independent organization that says these organizations are an A, a B, a C based on ratings.
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And those ratings are determined by outcomes.
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The outcomes include mortality, readmissions, patient experience.
00:18:56.960 --> 00:19:02.160
And it includes several other key metrics, but those are some of the bigger ones that get included.
00:19:02.240 --> 00:19:11.599
And so, as an example, a daily practice that our nurses do here at the hospital is round on patients and not just ask, how are you feeling today?
00:19:11.839 --> 00:19:14.559
But are you getting the right medication?
00:19:14.799 --> 00:19:20.720
Are you getting everything that you need to feel like the room and the environment is clean?
00:19:20.960 --> 00:19:25.440
Do you feel like you are your spiritual needs are being met?
00:19:25.599 --> 00:19:29.440
Do you feel like you're being um listened to and heard?
00:19:29.599 --> 00:19:34.000
Did the physicians communicate everything to you timely and effectively?
00:19:34.240 --> 00:19:53.599
And so we've been fortunate enough to earn a grade A for 22 consecutive semesters, which means that our nursing team is really, they're going above and beyond because you're not just doing that one time, you're not just doing that every other day, you're doing it consistently for 22 consecutive semesters, which is 11 years running.
00:19:53.839 --> 00:19:59.200
It's basically as long as we were able to get the rating, uh, as long as we've been open.
00:19:59.440 --> 00:20:12.079
So it really is those daily habits and practices that again, I'm so grateful that our team really takes that seriously and takes it to takes it to charge because at the end of the day, it's somebody's mom, it's somebody's dad.
00:20:12.160 --> 00:20:16.960
You know, like you said, Mike, you're you're one of your parents was a frequent uh flyer here.
00:20:17.200 --> 00:20:24.400
And so we want to make sure that she feels that same level of quality, safety, and that she's heard through the process.
00:20:24.640 --> 00:20:24.880
Yeah.
00:20:25.039 --> 00:20:25.200
Yeah.
00:20:25.359 --> 00:20:48.079
I mean that's a big, I mean, that patient connection to and like I noticed when I've been there as a as a you know patient, a caregiver, besides just the medical staff, even like the CNAs and the people that are coming in and doing even housekeeping, anybody that was coming in and out, you always felt like you, I hate to use it, it sounds cliche to say.
00:20:48.160 --> 00:21:00.319
Like you felt like you was a family caregiver taking care of you and not like, well, with the exception of surgeons, surgeons are probably the least bedside matter of anybody there is, but everybody else, it just feels it just feels that way.
00:21:00.480 --> 00:21:04.160
Um you know, but surgeons are there to cut, they're not there to do anything other than that.
00:21:04.319 --> 00:21:06.079
But um, but it definitely feels like that.
00:21:06.319 --> 00:21:09.599
So like all this stuff we've talked about has been amazing.
00:21:09.680 --> 00:21:17.680
But now I want to really ask you you come back, you you were at Westy Chapel, you leave and go to North Pinulas, you come back as the CEO.
00:21:18.000 --> 00:21:32.960
In your time in this seat right now, that you can relate or share, what's one of the hardest decisions you've had to make where you kind of you know debated over it before you made it, and even after you made it, maybe you said, ah, you know, I don't know how that was.
00:21:33.200 --> 00:21:35.359
What was the toughest one you can recall?
00:21:35.839 --> 00:21:50.319
You know, I think back and over the last year and a half, I think the the most challenging thing we we ever do is um making sure that we're connecting and collaborating with our with our teams, with every single one of them.
00:21:50.559 --> 00:21:59.359
And so through the last year and a half, we've had a couple of transitions that some of it has been exceptionally positive, and I'll list out two.
00:21:59.599 --> 00:22:12.319
Um Our chief nursing officer that was here when I first arrived, she transitioned to another position within Advent Health that ultimately resulted in her being the division chief nursing officer.
00:22:12.480 --> 00:22:12.640
Wow.
00:22:12.880 --> 00:22:17.680
And so that was something that was incredibly inspiring and exciting to see.
00:22:17.759 --> 00:22:21.519
And so Don Hicks Waldron, she's incredible and is an incredible leader.
00:22:21.599 --> 00:22:24.559
So to see her elevate, it was uh was fantastic.
00:22:24.720 --> 00:22:30.880
And then our chief financial officer, Jonathan Fisher, he also just transitioned to Advent Health Carol Wood to be a chief operating officer.
00:22:31.039 --> 00:22:31.359
Oh wow.
00:22:31.519 --> 00:22:35.839
So all of those are tremendous opportunities for our teams.
00:22:36.000 --> 00:22:48.079
And it's always about staying connected with every single person along the way because I wouldn't say those are difficult transitions, but you always want to make sure that whoever's coming behind them is the right person and the right fit.
00:22:48.160 --> 00:22:54.240
And I've been so blessed because our chief nursing officer uh has been with us for over a year now.
00:22:54.400 --> 00:23:00.000
She came from uh a rich background uh with Ascension, with HCA, and then with Riverview.
00:23:00.079 --> 00:23:02.079
And her name's Stormy Doolevich.
00:23:02.160 --> 00:23:03.519
And she's just amazing.
00:23:03.680 --> 00:23:05.519
She's like my right and left hand.
00:23:05.680 --> 00:23:08.960
So she's uh really does phenomenal work with our nurses.
00:23:09.200 --> 00:23:16.720
And we're actually in the process right now of getting ready to make an offer for somebody for a chief financial officer, which we're also really excited about.
00:23:16.880 --> 00:23:25.920
But through that process, you're very thoughtful and intentional about bringing many different people into that conversation so that people have a voice.
00:23:26.240 --> 00:23:33.440
So, you know, I wouldn't say through this process, Mike, there's been too many things that I looked back and said, I don't think we got that right.
00:23:33.680 --> 00:23:40.559
I think most of the things that we continue to do is think about how do we continue to elevate the care that gets provided here in our community.
00:23:40.880 --> 00:23:48.799
And when you come back to thinking about some of those important pieces, it's really about the people that you come alongside and do that work with you.
00:23:48.880 --> 00:23:58.000
And so I couldn't be more thankful for the people that both served here because they ultimately got this organization to the place where it is today, right?
00:23:58.400 --> 00:24:06.559
But then also the people have come in after them and said, now I'm ready to not just continue status quo, but how do I continue to elevate it?
00:24:06.640 --> 00:24:15.440
And it's not because it's what we want to do, it's because we have to do that to meet the demands of our community that, like we talked about, it's growing exponentially.
00:24:15.680 --> 00:24:16.559
You know, it's so funny.
00:24:16.640 --> 00:24:19.039
You said so many great things within that.
00:24:19.200 --> 00:24:21.279
And the first thing I thought of was culture, right?
00:24:21.440 --> 00:24:31.440
Like having a culture that that cultivates leaders, because I talk about it a lot of times when I'm speaking at speaking engagements about the difference between being a manager and being a leader.
00:24:31.519 --> 00:24:44.960
You know, you're not managing tasks, you're leading people and motivating them within a culture that you guys have set up, but doing it in a safe way, where like I used to have a sign in one of my offices that said, don't tell me this is how we've always done it.
00:24:45.200 --> 00:24:47.119
Tell me how you'd like to see it done.
00:24:47.359 --> 00:24:55.279
And have an open communication with people so that they feel comfortable enough knowing if they come in and say, hey, this is what's going on.
00:24:55.440 --> 00:25:06.799
And man, it is the hardest and most rewarding thing simultaneously when someone you've worked with and helped build up leaves because now you know you got to find that culture replacement.
00:25:07.119 --> 00:25:10.480
But it's gratifying when you watch them go on to further success.
00:25:10.640 --> 00:25:11.440
Amazing, man.
00:25:11.519 --> 00:25:14.400
I absolutely love that whole answer, absolutely loved it.
00:25:14.559 --> 00:25:16.000
I appreciate that.
00:25:16.319 --> 00:25:24.400
But now I want to tug on the heartstrings here a little bit and ask you, you know, you know, I know your mom worked in the hospital, she did clinical care nursing.
00:25:24.480 --> 00:25:34.160
So you you kind of saw some of that as you were growing up, but is there a patient or a moment that really stuck with you and you know, one that you still think about?
00:25:34.319 --> 00:25:37.839
Like besides your daughter being born in the NICU, that's a real home patient.
00:25:37.920 --> 00:25:44.799
I'm talking about in the hospital, there's a patient that comes up, you hear the story of what happened to them, and it's still kind of sticking there.
00:25:45.440 --> 00:25:51.279
You know, um, I think because it's uh it's top of mind, Mike, I'll uh I'll reference this.
00:25:51.440 --> 00:26:10.319
Um there was uh excuse me, there was a moment recently that uh that we had in um in our emergency department, and it was a patient that uh was um he had been um he had a uh a heart attack.
00:26:10.480 --> 00:26:16.799
And he had a heart attack when he was uh playing pickleball with some of his friends.
00:26:17.119 --> 00:26:22.799
And um, like everything, you know, those are those moments that uh that you never want to have happen.
00:26:23.039 --> 00:26:46.880
And thankfully his friends were EMTs in fire rescue, and so they were able to give him the compressions and the resuscitation, and then bring him into our hospital here at Advent Health Wesley Chapel, and he was able to get a uh a cardiac calf that uh that saved his life, and then was able to uh rest, recuperate, and then uh and then come home.
00:26:47.039 --> 00:26:50.960
And so uh his uh for HIPAA reasons, I won't say his name.
00:26:51.039 --> 00:27:08.160
Yeah, but I will say that uh we had the the honor of um attending his uh an event on Friday at the fire rescue station with the fire rescue folks that had responded to the call when uh when he was in an emergency.
00:27:08.319 --> 00:27:19.359
And what I thought was so powerful about it, Mike, was you take those moments where you have many different people that hold hands together to see something through.
00:27:19.680 --> 00:27:26.880
And many of the things that happen in our daily lives aren't the type of feel-good moments, especially in a hospital, right?
00:27:27.039 --> 00:27:31.759
I mean, a lot of times people are not coming here because things are going well, it's because they're not going well.
00:27:32.000 --> 00:27:42.319
And for this individual, it was incredible because not only did he rest and recover, but he's on the journey back through his cardiac rehab and is getting ready to graduate.
00:27:42.400 --> 00:27:46.960
And he he told me at the event, he said, I played basketball with my kids yesterday.
00:27:47.200 --> 00:28:03.759
And uh, and so when you have those moments where people come back and say thank you to the nurses, to the caregivers, and to the frontline PASCO EMS fire rescue, it really does become those feel good moments.
00:28:03.839 --> 00:28:08.319
And there were so many stories and instances, what he shared in in his story.
00:28:08.480 --> 00:28:12.559
And, you know, I think there's always ways to look at the good.
00:28:12.720 --> 00:28:21.200
And that was just one that, as I reflected on this weekend, it really made a difference for me because it took a team effort to make it happen.
00:28:21.279 --> 00:28:30.640
And all I'm doing is providing the platform to shine a light on the incredible things that people here do because our community is incredible.
00:28:30.799 --> 00:28:34.480
And to be able to celebrate that and highlight it is uh is an honor.
00:28:34.799 --> 00:28:43.519
Yeah, you know, while you're saying I thought you were gonna go into the story and saying, and since he's won the pickleball championship for all of Pascoe County, he's come back.
00:28:43.680 --> 00:28:47.599
I was waiting for the movie ending version of that story, but it was it was still great.
00:28:47.759 --> 00:28:52.720
But the thing I was thinking about was I was really thinking about your wellness center at Wesley Chapel Advent Health.
00:28:52.799 --> 00:29:01.519
I mean, what a state-of-the-art facility that not only for rehab people coming back, but it's it's in the community for residents to be able to use.
00:29:01.680 --> 00:29:07.519
And in that instance, I'm I'm sure he was using that to help with his rehab to get back, which is amazing.
00:29:07.759 --> 00:29:17.200
Um, one of the other things I want to touch on as we start to kind of wrap it up, I I really wanted to know like, listen, if you live in Tampa or in Central Florida, you know Advent Health.
00:29:17.279 --> 00:29:18.000
We all see it.
00:29:18.079 --> 00:29:21.920
You guys, um, you know, you guys sponsor a whole bunch of stuff.
00:29:22.640 --> 00:29:28.799
The way I originally got connected with Advent Health is that you know, I was a Rotarian in Westley Chapel for a long time.
00:29:28.880 --> 00:29:31.920
And I know you guys do other stuff in the community.
00:29:32.240 --> 00:29:43.759
Is there some stuff you're currently doing in the community that you'd like to kind of point out right now, like that's um groups, organizations, philanthropic things that are happening that would be good to hear?
00:29:44.079 --> 00:29:54.960
Yeah, and I think we show up in the community in a in a very meaningful way, and how we give back really depends on what is the needs of the community and how uh how people are showing up.
00:29:55.119 --> 00:29:57.759
So I'll give just a couple of quick examples.
00:29:57.920 --> 00:30:10.559
Um, back in uh in July, um, we hosted a uh sports physical and screening for high school students and uh and students that were getting ready to go back to school.
00:30:10.720 --> 00:30:16.559
Um recently there was new legislation in the state of Florida where it, yep, if they read an EKG.
00:30:16.799 --> 00:30:18.720
Yep, kids get an EKG reading.
00:30:18.799 --> 00:30:24.480
And so um at the Advent Health Sports Arena, we hosted the event that took care of over 400 students.
00:30:24.640 --> 00:30:29.039
Wow, and uh and uh kids, and so the families were incredibly grateful.
00:30:29.200 --> 00:30:36.960
And there's actually a uh family that I that I helped uh check in at the very end of the day that had lived in Wesley Chapel for two weeks.
00:30:37.200 --> 00:30:37.680
Oh wow.
00:30:37.839 --> 00:30:44.240
So and they just said we we don't know where to go, but we know our son's an athlete, he's a wrestler, and so he's got to get an EKG read.
00:30:44.319 --> 00:30:47.359
And we said we're more than happy to uh to accommodate that.
00:30:47.519 --> 00:30:50.079
So we're we're we're there in that way.
00:30:50.240 --> 00:30:52.960
Um we're there in in other ways as well.
00:30:53.119 --> 00:31:14.960
So whether that's um partnering with things like uh Nicole Doobie and the uh and the farm to farm to table fresh food that we can help make more available for more people because it really does become a matter of what you eat and what you consume becomes uh valuable and uh in in how you uh in the energy that you give back into the into the community.
00:31:15.119 --> 00:31:16.400
So that matters.
00:31:16.640 --> 00:31:21.839
Um it's gonna show up in in other ways too as we look into next year.
00:31:22.000 --> 00:31:43.839
So we've been a part of a community health needs assessment with all of the healthcare facilities in the community, whether that's daycare, Orlando Health, Tampa General, we work across every health system to see how is it that we can ultimately provide more services for the community so that we meet a community health need.
00:31:43.920 --> 00:31:51.039
And the one that keeps coming up time and again is mental health and access to resources in the mental health space.
00:31:51.279 --> 00:32:13.200
So I've been fortunate enough to join uh Joey Resnik and the Premier Community Health as a board member next year to ultimately what I think is continue to partner between ourselves and the broader community on how we can really respond in a way that provides mental health services in a new way.
00:32:13.440 --> 00:32:17.599
Because it's clear that this is something that is much bigger and broader.
00:32:17.759 --> 00:32:24.319
And the answer is typically to not just try and do it yourself by finding great partners and making a meaningful difference and impact.
00:32:24.400 --> 00:32:29.599
So yeah, you know, it it's so funny you say that mental health as a thing, especially coming out of COVID.
00:32:29.759 --> 00:32:45.519
We're six years out of COVID, and you look at the effects that COVID had on people from a mental health standpoint, like it rippled out for years, and being locked in the house, and in Florida, it wasn't as bad as a lot of other places, but but still, that definitely has an impact.
00:32:45.759 --> 00:32:46.880
You kind of brought it up.
00:32:46.960 --> 00:32:56.079
I was gonna touch on it at the end, but you know, having been in that area for seven plus years, when I got there, advent health was the only game in town.
00:32:56.400 --> 00:33:08.559
And now, since you guys have been there as this staple foundational medical provider, if Baycare is there, Orlando Health is there, they just opened a new facility across the street for the YMCA.
00:33:08.720 --> 00:33:11.920
So there's all these people coming in to the area.
00:33:12.640 --> 00:33:22.559
When you sit here now as the as the man in charge of this facility, where do you see, like, what does the landscape of the area look like with all these new people?
00:33:22.720 --> 00:33:26.400
And what does Advent Health look like in five years from now?
00:33:26.640 --> 00:33:28.799
And what will the community say about it?
00:33:28.880 --> 00:33:33.039
You know, will they say, wait, we've grown with, you know, they've grown with us, they've connected with us.
00:33:33.200 --> 00:33:34.079
Where do you see it?
00:33:34.240 --> 00:33:36.079
What's your projection for the next five years?
00:33:36.319 --> 00:33:37.759
Yeah, great question, Mike.
00:33:37.839 --> 00:33:51.039
You know, I think the next five years is really gonna be transformational in terms of Wesley Chapel and Pascoe County because as you said, the community continues to evolve, and that just means growth and more opportunities.
00:33:51.200 --> 00:33:54.160
And so I think like everything, competition is a great thing.
00:33:54.240 --> 00:33:59.759
It means that people can have more services to better high-quality care and service.
00:33:59.920 --> 00:34:05.279
And so I think that is ultimately a great thing for all the residents of the of the community.
00:34:05.519 --> 00:34:16.320
And so what I see over the next five years is, and I can't speak for others, but I can say that the quality of care will continue to evolve and grow and meet the needs of the of the community.
00:34:16.400 --> 00:34:26.079
And Advent Health will do our part to continue to meet and exceed those needs where it makes the most sense and where we can continue to make an impact and a difference.
00:34:26.159 --> 00:34:27.599
And I've referenced a couple of them.
00:34:27.679 --> 00:34:36.000
It'll be in the space like brain and spine, where we're gonna continue to provide those high-quality services and access to care.
00:34:36.079 --> 00:34:40.239
Um, it will be in the expansion of primary care.
00:34:40.320 --> 00:34:46.480
Um, we have a family medicine residency program today that has a total of 24 residents.
00:34:46.639 --> 00:34:50.239
That's gonna grow to 36 uh over the next several years.
00:34:50.400 --> 00:34:55.519
So we're gonna continue to grow and expand and do our part to grow physicians in the community.
00:34:55.679 --> 00:35:02.480
And because 70% of residents that do their program at a location stay in the community.
00:35:02.719 --> 00:35:07.119
So to be able to have that is gonna continue to make meaningful difference.
00:35:07.360 --> 00:35:20.559
And then I I've talked about it a couple of times, but um, I think that women's care continues to be an area of focus because if we've got young families moving in, we need to be able to continue to provide those services.
00:35:20.719 --> 00:35:26.639
So elevating that is gonna be an incredible thing for our patients and our community.
00:35:26.800 --> 00:35:43.199
And so um we're not only hiring uh OBGYNs that will come here, but we're also partnering with many in the community as well to make it easy to access and simple to use for our uh for our patients and for people that don't want to drive as far to be able to seek debt care.
00:35:43.360 --> 00:35:52.800
So the next five years, honestly, there they'll be transformational, they'll be innovative, and ultimately, who's gonna benefit the most is gonna be the residents of the community.
00:35:53.119 --> 00:35:56.480
Yeah, and and you know, a couple last things as we as we wrap up.
00:35:56.559 --> 00:36:03.119
I mean, with the technology, the way technology is changing so rapidly in the medical field, it's always cutting edge.
00:36:03.280 --> 00:36:06.079
I mean, it seems like it's always a little bit ahead there.
00:36:06.480 --> 00:36:17.840
I think looking at it from the crowded space it has become in Wesley Chapel, one of the most, I mean, for me on the outside looking in, one of the most difficult things is is probably competition over physicians.
00:36:17.920 --> 00:36:24.400
I mean, how many physicians are available that are trying to place in all these different hospitals and then all of them right there?
00:36:24.480 --> 00:36:32.159
So do you feel like for you guys, cultivating them from within is uh is the best resource to kind of bring them into the Advent Health family?
00:36:32.480 --> 00:36:39.440
Yeah, you know, and we've uh we've been on a journey to recruit uh specialists into uh into the Advent Health family.
00:36:39.599 --> 00:36:46.000
So as an example, uh last week we uh onboarded a new neurosurgeon who uh joined us.
00:36:46.159 --> 00:36:47.519
He came from USF.
00:36:47.679 --> 00:36:48.880
So um, Dr.
00:36:49.119 --> 00:36:50.960
Rao, he's incredible.
00:36:51.119 --> 00:36:56.400
Um we also onboarded two OBGYNs who are part of the Advent Health family.
00:36:56.480 --> 00:37:02.239
And so it's great to be able to add those specialists and add those people to continue to elevate care.
00:37:02.320 --> 00:37:15.119
And I think on my list, I've got several more that we're looking to not only onboard but recruit over the next several years that will ultimately, like you said, you know, people will have uh people have choices and physicians will have choices as well.
00:37:15.360 --> 00:37:28.079
And that really means that when they pick where they want to be, it means that they firmly align with the culture, the the norms, and ultimately what that means in terms of the commitment to high quality.
00:37:28.320 --> 00:37:38.079
So we've got some fantastic people here as evidenced by our leapfrog uh grade A rating, and we're just gonna continue to provide that and elevate it when we can.
00:37:38.400 --> 00:37:45.039
And and on a personal note, I mean, like you're the CEO of Advent Health Wesley Chapel.
00:37:45.119 --> 00:37:45.679
What do you do?
00:37:45.760 --> 00:37:47.679
Like, are you a pickleball guy?
00:37:47.920 --> 00:37:49.599
Do you are you a cycler?
00:37:49.760 --> 00:37:51.519
Do you watch the Tampa Bay Bucks?
00:37:51.599 --> 00:37:56.639
Yeah, I mean, we like what what is a what is a weekend look like for you and your family?
00:37:56.880 --> 00:37:58.159
Yeah, no, great question.
00:37:58.239 --> 00:37:59.440
Um, I appreciate it, Mike.
00:37:59.519 --> 00:38:04.880
So we're uh we are uh in the New Tampa and Wesley Chapel and Pasco County area.
00:38:04.960 --> 00:38:15.440
So uh you might see us uh out and about uh at uh at a restaurant, at living room, or grillsmith, or you know, anything, uh, any anything around Wiregrass uh mall.
00:38:15.519 --> 00:38:18.159
So uh we uh we're frequenters there.
00:38:18.320 --> 00:38:22.400
Um I'm a uh a golfer, not a good one, but I I I do like to play.
00:38:22.800 --> 00:38:23.840
You're in the right neighborhood.
00:38:24.079 --> 00:38:27.840
Yeah, so uh yeah, in Hunter's Green, it's it's great to get to to play there.
00:38:28.000 --> 00:38:36.079
But I also recently uh joined uh a gym sets in New Tampa where we do uh uh high rocks uh competition prep.
00:38:36.159 --> 00:38:36.480
Oh wow.
00:38:36.639 --> 00:38:39.199
So uh started to to do that recently.
00:38:39.360 --> 00:38:44.960
And uh so you know, like to like to get out and be a part of the community more than anything.
00:38:45.119 --> 00:38:48.639
So, you know, my uh my family we're uh we're very vested in here.
00:38:48.719 --> 00:38:55.360
My kids go to school here, and so um it's uh it's great to be a part of the community and uh and make a difference.
00:38:55.599 --> 00:39:00.880
The nice part about Grill Smith and the living room, you could just park in your spot at the hospital and walk over.
00:39:00.960 --> 00:39:02.000
It's just as close.
00:39:02.239 --> 00:39:03.039
It's easy.
00:39:03.280 --> 00:39:04.320
Make it easy, man.
00:39:04.480 --> 00:39:07.599
It's like, you know, and then you don't have to fight the traffic on Breesby Down.
00:39:07.679 --> 00:39:08.559
So yeah, it's great.
00:39:08.639 --> 00:39:08.880
Yeah.
00:39:09.039 --> 00:39:26.079
So my last question, and it's the most important question, specifically because it's for me, is as the CEO of Advent Health Wesley Chapel, do we ever get any bucks tickets or any lightning tickets to maybe funnel down to a podcast host or somebody like that?
00:39:26.320 --> 00:39:28.079
Listen, we can always figure it out, Mike.
00:39:28.159 --> 00:39:33.440
That is uh that you know, and that's that's the that's the that's the beauty of the podcast and the ability to connect.
00:39:33.519 --> 00:39:37.199
So whatever we can do to find some time, man.
00:39:37.440 --> 00:39:38.559
I will make a note of that.
00:39:38.719 --> 00:39:56.079
So, folks, if you were listening to this, listen, as a thinking of an executive for a hospital as the guy who's stuffy and behind the scenes and doesn't take calls and doesn't give out his cell phone number, that is not what you have here with Ryan Quattlebaum, the CEO of Advent Health Wesley Chapel.
00:39:56.239 --> 00:39:59.760
And I will tell you, um, you have a lot of choices out there to go and use.
00:39:59.920 --> 00:40:01.760
Advent Health always feels like family.
00:40:01.840 --> 00:40:06.400
I've been there a bunch of times taking care of my elderly parents, always made us feel right at home.
00:40:06.480 --> 00:40:10.000
When we had to go to Tampa, they took care of us with all those arrangements.
00:40:10.159 --> 00:40:12.960
Ryan, thank you so much for carving out the time.
00:40:13.039 --> 00:40:16.480
I know you have a busy schedule to jump on the podcast with us.
00:40:16.559 --> 00:40:22.719
Um, and and hopefully we'll see you around at the Grill Smith or somewhere in Wiregrass Mall trying to find a parking spot.
00:40:22.960 --> 00:40:23.360
Awesome.
00:40:23.519 --> 00:40:24.400
Appreciate it, Mike.
00:40:24.480 --> 00:40:25.199
Thanks for your time.
00:40:25.440 --> 00:40:26.159
See you soon.
00:40:26.400 --> 00:40:29.760
We hope you enjoyed your ride down the branding highway.
00:40:29.920 --> 00:40:33.360
This has been the 16W Media Group Production.
00:40:33.599 --> 00:40:36.800
Don't forget to take the next exit at 16w.
00:40:37.840 --> 00:40:41.039
Visit 16wmedia group.com.
00:40:41.199 --> 00:40:47.599
If you want to be part of the journey, reach out to info at 16w mediagroup.com.
00:40:49.840 --> 00:40:51.199
All right, man, how was that?
00:40:51.360 --> 00:40:52.079
That was awesome.
00:40:52.320 --> 00:40:53.039
That was fantastic.
00:40:53.199 --> 00:40:53.840
Yep, that was great.
00:40:54.400 --> 00:40:58.559
Yeah, and what I'll do is I'll download this file, I'll get it to Eliana so she can access it.
00:40:58.639 --> 00:41:00.800
I'll probably put it in a Google Drive so she can pull it.
00:41:01.360 --> 00:41:04.719
You guys can clip off the intro and the outro if you want to do any of that stuff.
00:41:04.800 --> 00:41:06.159
You can do whatever you need to do with it.
00:41:06.239 --> 00:41:13.119
Um, and if what I'll also do is I'll chop it up the way I would normally chop it up and send you guys those those files as well.
00:41:13.280 --> 00:41:18.320
If you find something in there you want to use, just once you're good with it and everything looks good and you're comfortable with it.
00:41:18.480 --> 00:41:21.440
We didn't say anything, you know, controversial or any of that stuff.
00:41:21.519 --> 00:41:22.159
So it was good.
00:41:22.480 --> 00:41:23.519
Um yeah, man.
00:41:23.679 --> 00:41:24.079
Awesome.
00:41:24.239 --> 00:41:25.039
I appreciate you.
00:41:25.280 --> 00:41:27.599
Let me uh let me look into some tickets for you, man.
00:41:27.840 --> 00:41:30.719
Oh, I I was just doing something funny for the for that.
00:41:30.960 --> 00:41:32.719
But uh I got you too.
00:41:32.800 --> 00:41:33.519
So don't even worry about it.
00:41:33.920 --> 00:41:34.239
Let me know.
00:41:34.320 --> 00:41:34.800
We'll connect.
00:41:34.880 --> 00:41:35.840
We'll definitely connect, man.
00:41:35.920 --> 00:41:36.559
I appreciate it.
00:41:36.639 --> 00:41:39.119
And thank you so much for being on the cover of the magazines.
00:41:39.280 --> 00:41:42.079
I can't tell you how much we appreciate you guys as partners.
00:41:42.239 --> 00:41:43.760
We work with Pinillas too.
00:41:43.920 --> 00:41:47.280
Um, anything else we can do to help you guys, we're we're open to it.
00:41:47.360 --> 00:41:50.320
I love, I mean, absolutely love Florimar.
00:41:50.480 --> 00:41:51.039
She's my girl.
00:41:51.199 --> 00:41:51.840
Maria too.
00:41:52.000 --> 00:41:53.599
When I started, Maria was the person.
00:41:53.679 --> 00:41:53.840
Yes.
00:41:54.000 --> 00:41:55.519
And then Florimar kind of built up.
00:41:55.599 --> 00:41:56.800
So the two of them do a great job.
00:41:56.880 --> 00:41:59.840
And Eliana's done great, you know, with since she's come on board too.
00:41:59.920 --> 00:42:01.280
So you have a really great team there.
00:42:01.440 --> 00:42:04.159
It's such appreciated to work with professionals that get it.
00:42:04.320 --> 00:42:04.880
Absolutely.
00:42:05.039 --> 00:42:05.360
Absolutely.
00:42:05.519 --> 00:42:06.000
I appreciate it.
00:42:06.159 --> 00:42:08.400
Hey, Maria also, Knicks fan.
00:42:08.480 --> 00:42:09.119
Do I see that?
00:42:09.360 --> 00:42:10.639
Oh, yeah, that's my OG.
00:42:10.880 --> 00:42:12.079
I got that done right away.
00:42:12.239 --> 00:42:12.880
Come on, man.
00:42:12.960 --> 00:42:16.079
That's like they are uh, I mean, went in the finals last year.
00:42:16.159 --> 00:42:17.519
That's uh that's incredible.
00:42:17.840 --> 00:42:20.800
I was actually, I went to Dunedin over the weekend.
00:42:20.880 --> 00:42:22.960
My wife and I went out, my buddy has a boat.
00:42:23.199 --> 00:42:27.599
We were coming back, and I stopped at this little pizza place in safety harbor that I love.
00:42:27.760 --> 00:42:29.840
And I had a Mitchell Robinson jersey on.
00:42:29.920 --> 00:42:34.880
And the guy stopped me and said, You gotta be a diehard Knicks fan to have a Mitchell Robinson jersey.
00:42:34.960 --> 00:42:37.679
I said 45 years I've been a Knicks fan.
00:42:37.840 --> 00:42:39.360
I was crying in the car.
00:42:39.440 --> 00:42:42.639
Like I was literally watching the last that last play in the car.
00:42:42.800 --> 00:42:47.920
My wife and I had tickets to go see Chris Stapleton, or else, like we were at the concert.
00:42:48.159 --> 00:42:52.320
So game five, I didn't see most of it until the like the fourth quarter.
00:42:52.400 --> 00:42:53.679
And I said, We're not going anywhere.
00:42:53.760 --> 00:42:57.119
I put it on the TV, on my phone, it's like a TV, it's like a tablet.
00:42:57.199 --> 00:42:59.679
Yeah, watched it in the car, and I was beeping the horn.
00:42:59.760 --> 00:43:00.639
I had tears in my eyes.
00:43:00.719 --> 00:43:01.679
She's like, This is crazy.
00:43:01.840 --> 00:43:09.360
I'm like, you don't understand how many bad plays, exactly, missed calls over 40 years since Bernard King was a Nick.
00:43:09.519 --> 00:43:12.159
Oh my god, so bad, but worth it.
00:43:12.400 --> 00:43:13.280
Definitely worth it.
00:43:13.440 --> 00:43:17.039
Yeah, so are you who who are you a fan of?
00:43:17.199 --> 00:43:19.440
So I'm I spent a lot of time in Los Angeles.
00:43:19.519 --> 00:43:24.079
I'm a Lakers fan for uh for uh basketball, unfortunately, the last few years.
00:43:24.159 --> 00:43:26.719
So um well, I think you're out from under LeBron.
00:43:26.880 --> 00:43:30.960
LeBron is like uh, you know, like everything's so excited about him going to Philadelphia.
00:43:31.039 --> 00:43:36.239
And I'm like, if him and Embiid and Jalen Brown could stay healthy long enough, maybe they'll be tough.
00:43:36.400 --> 00:43:40.000
But LeBron takes the team hostage in as far as you know.
00:43:40.400 --> 00:43:41.119
Exactly.
00:43:41.280 --> 00:43:41.599
Yep.
00:43:41.840 --> 00:43:43.440
But you got one during COVID.
00:43:43.519 --> 00:43:44.000
That was good.
00:43:44.079 --> 00:43:45.440
He got one for you that take it.
00:43:45.519 --> 00:43:45.840
You take it.
00:43:46.000 --> 00:43:47.119
Listen, I'm a Knicks fan.
00:43:47.280 --> 00:43:48.719
One, I think I can die now.
00:43:48.800 --> 00:43:49.119
I'm good.
00:43:49.199 --> 00:43:50.800
I'm the one I got him, I'm good.
00:43:50.880 --> 00:43:53.119
You guys have so many of them, it doesn't even matter.
00:43:53.760 --> 00:43:54.480
That's awesome.
00:43:54.960 --> 00:43:55.519
All right, man.
00:43:55.599 --> 00:43:56.480
I'll see you soon.
00:43:56.639 --> 00:43:57.199
Appreciate you.
00:43:57.360 --> 00:43:58.000
Thanks, Mike.
00:43:58.159 --> 00:43:58.559
Bye bye.
00:44:02.079 --> 00:44:05.440
We hope you enjoyed your ride down the branding highway.
00:44:05.599 --> 00:44:09.039
This has been 16w Media Group Production.
00:44:09.280 --> 00:44:12.480
Don't forget to take the next exit at 16w.
00:44:13.519 --> 00:44:16.480
Visit sixteen w mediagroup.com.
00:44:16.880 --> 00:44:23.119
If you want to be part of the journey, reach out to info at sixteen w mediagroup.com.