ABOUT THIS PODCAST 🔗
Luxury Institute is the world's most trusted research, training, consulting, and elite business solutions partner for luxury goods and services brands.
In the last 20 years, Luxury Institute has served over 1,100 luxury and premium goods and services brands.
In this podcast, Milton Pedraza, Luxury Institute CEO, shares insights into the latest luxury trends, insights, and interviews top-tier luxury experts and executes across healthcare, retail, technology, wealth management, yachting, and more.
Hosts:
Update frequency:
every 38 days
Average audio length:
28 minutes
Guest interviews
Has sponsors
English
United States
55 episodes
since March 26, 2019
episodic
LATEST EPISODE 🔗
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative survey with 22 lumina…
SEARCH PAST EPISODES
Search past episodes of The Expertise of Emotionally Intelligent Luxury.
PREVIOUS EPISODES 🔗
In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethical, trusted sup…
In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary customer exper…
In Chapter 6 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the role of AI in empowering and equipping luxury professionals to create Extraordinary Customer Experiences. What is the role of AI in the customer journey in luxury retail, luxury …
In Chapter 5 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss trust and loyalty. How do we build trust and loyalty? Can you have loyalty without trust? What is trust without loyalty? And how do trust and loyalty impact your ability to create ex…
In Chapter 4 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the expertise required to become a master of creating and delivering ECEs: become a high-performance relationship builder using emotional intelligence and self-mastery.We cover the 2…
Luxury Institute's latest podcast series explores Extraordinary Customer Experiences (ECEs) and the emotional intelligence elements required by top professionals to deliver them consistently and successfully. In Chapter 3 , Luxury Institute explores different ways to deliver everyday ECEs, the…
Luxury Institute's latest podcast series explores Extraordinary Customer Experiences (ECEs) and the emotional intelligence elements required by top professionals to deliver them consistently and successfully. In Chapter 2, Luxury Institute defines the rare vs the everyday Extraordinary Custome…
When was the last time you created an extraordinary experience for another human being? Or as a customer, when was the last time you had an extraordinary experience that you couldn't wait to share with the world? Or when was the last time you witnessed someone deliver an extraordinary experien…
Luxury Institute recently launched its online education course, The Mastery of HNW Relationship Building, which is built on the fundamentals of its proprietary Luxcelerate High-Performance System.
On Thursday, June 8, Milton Pedraza, Luxury Institute CEO, provided a behind the scenes look into the…
Disclaimer: The podcast and artwork embedded on this page are from The Luxury Institute, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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