Listen Score
LS 28
Global Rank
TOP 10%

ABOUT THIS PODCAST 🔗

Update frequency:
weekly
Average audio length:
33 minutes
Guest interviews
Has sponsors
English
United States
342 episodes
since Feb. 2, 2018
episodic

AUDIENCE OF THIS PODCAST 🔗

~99.66% of listeners are from United States.
🇺🇸
US
99.66%
🇨🇦
CA
0.33%
Others
0.01%
* Data source: directly measured on Listen Notes. real-time

LATEST EPISODE 🔗

If everything in your insurance agency still depends on you, you may be acting more like the agency’s best employee than its leader. Mike Stromsoe explains why owners can unintentionally create a ceiling on both growth and freedom when they stay buried in service work, routine decisions, and day-to…

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PREVIOUS EPISODES

When team members keep bringing every decision back to the owner, the problem may not be a lack of initiative. It may be a lack of clarity around authority, expectations, and outcomes. Mike Stromsoe explores how agency leaders can build teams that make sound decisions, take ownership, and operate w…
When an insurance agency feels overloaded, the instinct is often to hire another person. Mike Stromsoe explains why the real issue may be how the work itself is designed. He breaks down the difference between machine work and human work, showing how highly skilled insurance professionals can lose v…
Agency owners often assume they need more time when what they really need is greater capacity. Mike Stromsoe explores how an executive assistant can help protect an owner’s most valuable resource by taking lower-value work off their plate and creating space for leadership, strategy, relationships, …
Client retention is not a renewal-season activity. It is the result of the relationship an agency builds throughout the entire year. Mike Stromsoe explains why waiting until a policy is about to renew is already too late, and why the greatest value in an agency often sits inside the existing client…
Working harder is not always what moves an insurance agency forward. Mike Stromsoe explores why agency owners can stay incredibly busy while making very little strategic progress, and why disciplined focus is one of the most important leadership skills for sustainable growth. He breaks down how too…
Trying to serve everyone can quietly work against the profitability and long-term value of an independent insurance agency. Mike Stromsoe explains why clarity around who your agency is built to serve can improve marketing, sales conversations, team efficiency, and agency growth. Drawing from more t…
Great client service is no longer enough. Today’s customers expect the speed and convenience they experience with companies like Amazon while still wanting the trust and personal connection of a hometown relationship. Mike Stromsoe explores what it means for an insurance agency to become truly obse…
Automation can create enormous capacity inside an insurance agency, but only when there is a clear operating system underneath it. Mike Stromsoe explains why agencies that depend on tribal knowledge often hit a wall as they grow and why adding AI or automation before documenting how work should act…
The future of client service will not be built around adding more people to handle every request. Daniel Metcalf and Mike Stromsoe examine how independent insurance agencies can combine human expertise, artificial intelligence, automation, and self-service technology to serve clients more efficient…
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