ABOUT THIS PODCAST 🔗
Agents of IT is the podcast for IT leaders accelerating the shift to Zero Ticket™ IT. Hosted by Resolve’s Fran Fernandez (CPO) and Zack Austin (Director of Product Marketing), each episode explores how enterprises are adopting agentic AI and intelligent automation to eliminate reactive work, deflect tickets, and scale IT operations. From virtual agents to autonomous infrastructure, Fran, Zack, and a roster of extraordinary guests spotlight the tools, strategies, and mindsets driving the next era of IT.
Update frequency:
biweekly
Average audio length:
41 minutes
Guest interviews
English
United States
27 episodes
since Sept. 10, 2025
episodic
LATEST EPISODE 🔗
Zack Austin sits down with Nik Dimmock, co-founder and CEO of TekWurx, to explore why successful AI and automation begin with trust. Drawing on more than two decades of IT experience, Nik explains why organizations should improve processes before automating them, start with small but frequent tasks…
PREVIOUS EPISODES 🔗
Agentic AI is everywhere, but does every problem actually need an agent? In this special edition of Hot Takes, Zack Austin and Fran Fernandez bring in Nelson Veiga, Resolve's Senior Vice President of Customer Solutions, to react to Gartner's When to Use or Not to Use AI Agents report. Dra…
Zack Austin sits down with Alex Cinovoj, founder of TechTide AI, to explore what separates impressive AI demos from systems enterprises can actually trust in production. Drawing on years of hands-on IT and engineering experience, Alex explains why successful AI requires reliable workflows, clean da…
Everyone wants AI agents, but few organizations have figured out how to govern them effectively. In this Hot Takes episode, Zack Austin reacts to three recent industry reports examining the rapid rise of agentic AI, autonomous workflows, and enterprise AI adoption. He explores why so many organizat…
Zack Austin sits down with Bruno Santos, Executive Director at Celfocus, to explore how some of the world's largest telecommunications providers have approached AI, automation, and intelligent operations over the past decade. Drawing on years of experience delivering large-scale transformation…
AI adoption is accelerating across the enterprise, but many organizations are discovering that adding more AI tools doesn't automatically create better business outcomes. In this Hot Takes episode, Fran Fernandez and Zack Austin react to recent reports on tool sprawl fatigue and infrastructure…
As AI agents become more autonomous, organizations face a new challenge in managing machine identities at enterprise scale. In this Hot Takes episode, Fran Fernandez and Zack Austin react to recent coverage on agentic AI identity governance, and access management. They discuss why agents are starti…
Fran Fernandez and Zack Austin sit down with Chris Ennis, Senior Technology Solutions Specialist at Risepoint, to discuss what successful automation adoption looks like in a growing organization. Chris draws on his diverse experience to share lessons learned from implementing automation at scale, a…
AI adoption is accelerating across the enterprise, but governance is struggling to keep up. In this Hot Takes episode, Ari Stowe is joined by Chief Product Officer Fran Fernandez and Director of Product Marketing Zack Austin to unpack what happens when organizations move too quickly with agentic AI…
AI personalization can indeed make work smarter and more intuitive... but only when it feels helpful instead of invasive. In this Hot Takes episode, Ari reacts to recent coverage on hyper-personalization, enterprise AI, and predictive systems. He explains why personalization is really about context…
Disclaimer: The podcast and artwork embedded on this page are from Resolve, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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