ABOUT THIS PODCAST 🔗
Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve.
Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.
Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.
Hosts:
Update frequency:
every 87 days
Average audio length:
35 minutes
Guest interviews
English
United Kingdom
42 episodes
since Oct. 5, 2017
episodic
LATEST EPISODE 🔗
An audio version of our Spotlight on accessible communication report.
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PREVIOUS EPISODES 🔗
Sadia Mir, member of our Public Engagement Advisory Group joins us on the latest episode of our podcast. The Group gives us feedback and ideas about how to make sure complainants get a high quality, empathetic and timely service from us.
Sadia shares her experiences of being a member of the group,…
We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count.
Paula speaks to senior caseworker James Glover about her first few months in the role and shares what most excites her about the future.
The theme for this year’s World Patient Safety Day is Safer Care for Every Newborn and Child. In our latest Making Complaints Count episode, we explore what this means for families and the NHS.
Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme (MNSI), joins Policy …
This week, we're joined by Paul from DEFRA, Gemma from University Hospital Birmingham and Tina from Natural England to discuss the Complaint Standards.
The Complaint Standards set out how NHS and UK central government organisations should approach complaint handling in a clear and consistent way.…
In the latest episode of Making Complaints count, our Outreach and Engagement Officer Alison Smith is joined by Lisa Cowley, CEO of sight loss charity Beacon Vision. Lisa attended one of our Complaint Champions workshops that support organisations with the tools they need to help people that use th…
Our Policy and Public Affairs Manager Anna Davies is joined by Dr Tony Dysart, Senior Lead Clinician at the Parliamentary and Health Service Ombudsman.
They discuss the launch of Tony’s new patient safety blog series and:
- how his work at PHSO informs his work as a GP
- the biggest patient safe…
In the latest episode of Making Complaints Count, our Equality, Diversity and Inclusion Advisor Annie Wakefield is joined by Bishop Dr. Desmond Jadoo MBE, Chair and director of the Windrush National Organisation.
They discuss the Windrush Compensation scheme and:
- our report which spotlighted co…
Acting Ombudsman Rebecca Hilsenrath kicks off the first episode of our brand new podcast, Making Complaints Count. Joined by her Private Secretary, Faye Glover, she talks about her upbringing, priorities and future plans as Ombudsman.
In a very special episode of Radio Ombudsman, Rob Behrens takes the hot seat as he’s interviewed by his Private Secretary, Faye Glover. As his term comes to an end, he reflects back on seven years as the Ombudsman, his early life and career, and shares his future plans.
Disclaimer: The podcast and artwork embedded on this page are from Parliamentary and Health Service Ombudsman, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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