ABOUT THIS PODCAST 🔗
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company.
Learn more at: thecustomersuccesspro.com
Hosts:
Update frequency:
weekly
Average audio length:
40 minutes
Guest interviews
English
United States
84 episodes
since Feb. 28, 2024
episodic
LATEST EPISODE 🔗
Book a workshop: https://bit.ly/4egTU9D⇩ open me! ⇩Anika Zubair discusses how customer success teams can truly become revenue-driving units by adopting the right operating frameworks, skills, and organizational changes. She emphasizes the importance of aligning team practices with revenue goals and…
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Search past episodes of The Customer Success Pro Podcast.
PREVIOUS EPISODES 🔗
FREE Masterclass - https://www.thecustomersuccesspro.com/masterclass
Anika Zubair discusses the real reasons behind missing net revenue retention targets in SaaS, emphasizing system design over talent and providing practical solutions for customer success teams to drive revenue growth.Chapters00:00…
FREE Masterclass - https://www.thecustomersuccesspro.com/masterclassIn this episode, Joe De Grande from Gong discusses the evolution of digital customer success, the role of AI, and how to measure success in an AI-driven environment. He shares insights on building scalable, automated customer succe…
Book a call to discuss a workshop - https://bit.ly/4wEOJbD
In this episode, Anika Zubair discusses the importance of forecasting net revenue retention (NRR) instead of focusing on past churn numbers. She explains how forward-looking metrics can elevate customer success teams to strategic business l…
Book a workshop: https://bit.ly/4wEOJbD
Anika Zubair shares a comprehensive guide for new and aspiring VP of Customer Success, focusing on how to manage and improve net revenue retention (NRR) in the first 90 days. She emphasizes the importance of data, systematized processes, and leadership minds…
Join RevUP VIP: https://bit.ly/45Bb9yz
In this episode, Tom Ronen, VP of Customer Success at Harvey, shares insights on how AI is transforming customer success, the importance of the human element, and how to adapt playbooks for the AI era. Discover strategies for effective change management, rene…
Book a team workshops: https://bit.ly/4wEOJbD
This episode explores how customer success professionals can leverage AI to streamline quarterly business review prep, build compelling value stories, and ultimately drive revenue growth. Anika Zubair shares practical frameworks and tips to transform d…
Book a team workshop - https://bit.ly/4wEOJbD
This episode explores how customer success professionals can effectively handle price increase conversations without damaging trust. It covers common mistakes, a proven framing method, and practical tips to protect and grow revenue during renewal discus…
Join RevUP Academy: https://bit.ly/4wRZDuY
Neil Sparkes, AVP of Customer Excellence at ServiceNow UK&I, has a global mandate to move agentic AI out of the experiment phase and into live production inside heavily regulated enterprises. In this episode he breaks down why efficiency gains no longe…
Book a team workshop: https://bit.ly/4egTU9D
Anika Zubair discusses how customer success teams can better articulate their value to drive revenue, avoid being seen as a cost center, and climb the revenue proof ladder through effective storytelling and metrics.
Chapters
00:00 Introduction
02:19 Th…
Disclaimer: The podcast and artwork embedded on this page are from Anika Zubair, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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