SimpleBiz360™ Podcast

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Enjoy three business questions designed to stimulate thought and improvement. Today we feature three algorithm favorites (4, 11, 30) inside this release. You can find our entire question catalog on our channel. We would be honored with your subscription. Cheers! Support the show

If you’re not in the habit of praising employees on a regular basis, you may want to start finding sincere compliments to pay forward. The power of our positive words to employees are often perceived as priceless. One compliment can put a beat in the step of an employee for a week, a month, or mayb…

Whether we know it or not, our attitude often pours the perception foundation cement of our customers. If we are short, curt and rude, it will be very, very hard to get a potential customer to lean our way. Maybe today’s a great day to start checking your attitude at the door when you walk into the…

We all need great reasons to communicate with our customers. One of the easiest exercises is to sit down and examine what important, or significant business facts have you forgotten to tell customers about? Many times, these facts can directly affect customers. Imagine if you were to discover 10, 1…

Imagine adopting the old restaurant management moniker of, “if you have time to lean, you have time to clean.” Without uttering a word. the way we keep the interior of our offices, the entranceway, the outside walkway, our administrative paper sorting, and the overall appearance of our offices tell…

What would happen if your company tackled every issue as an opportunity to make an improvement. In other words, the issue is a megaphone screaming out to you to make a change. Imagine how healthy our businesses would be, and how happy our customers would be, if we just recognized issues as opportun…

I saw a commercial on television for the pain management center in my area. They were proud of their 10 years of service to the community, and they put a nice advertisement out to encourage people to use their services. It got me thinking; Do many companies attempt to mitigate, or eradicate custome…

The “Experience Economy” is large and in charge in today’s business world. Often times if is the “HOW” we provide services that override the “WHAT” we provide. It sounds inverted, but it is reality in many cases. Customer perceptions are now heavily leaning into the “HOW” we do business . Good perc…

Customers place high value on vendors that display reliability and consistency. If so, then why do so many companies deliver service when, and how it is convenient for them. We address this in out book. Service When It Is Convenient For Us (SWIICFU) is far too common in today’s business world. It i…