ABOUT THIS PODCAST 🔗
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!
Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
Hosts:
Update frequency:
monthly
Average audio length:
48 minutes
English
United States
42 episodes
since Feb. 21, 2024
episodic
LATEST EPISODE 🔗
Send us Fan Mail
As AI takes on more of the traditional work of customer support, finding meaningful ways to connect with customers is becoming even more important!
In this episode, we’re joined by Buzzsprout Content Marketing Specialist Megan Nelson to talk about how customer events can build comm…
SEARCH PAST EPISODES
Search past episodes of Happy to Help | A Customer Support Podcast.
PREVIOUS EPISODES 🔗
Send us Fan Mail
Priscilla and Buzzsprout support specialist Serena return from the Support Driven Expo in Chicago to share their biggest takeaways. From new opportunities for support professionals to the importance of slowing down, we’re exploring what it looks like to grow with our industry while…
Send us Fan Mail
What if your support team could answer customers’ questions before they ever submitted a ticket?
In this episode, we’re joined by Cara Pacetti, host of Podcasting Q&A and a member of Buzzsprout’s Podcaster Success team, along with Happy to Help producer and longtime podcaster J…
Send us Fan Mail
Metrics shape the way support teams work, but not every metric tells the full story.
In this episode, we’re joined by Meghan Gallagher, Support Operations Consultant and Founder of MG Consulting, to talk about how support teams can measure what actually matters. We discuss why comm…
Send us Fan Mail
We’re talking with Leslie O’Flahavan, owner of E-WRITE and writing expert, about how customer support teams can write better help docs in the AI era!
AI is changing the way customers find answers, but that does not mean we should forget about the humans reading those answers. Lesli…
Send us Fan Mail
Customer support is where every company decision eventually shows up.
In this episode, we’re talking with Andrew “Coach” Rios, a customer experience and support operations leader with more than 25 years of experience building support teams at companies like Cisco, Fitbit, and Citys…
Send us Fan Mail
In this episode, Priscilla is joined by Craig Stoss, VP of Solutions at Kodif, to break down what AI actually looks like in a real support workflow and how teams can use it in practical, low-risk ways.
They dig into why AI is more than just chatbots, where it actually saves time (a…
Send us Fan Mail
Customer support comes with a real mental and emotional load.
In this episode, Priscilla sits down with Melody Wilding, licensed therapist, executive coach, and host of the Psychology at Work podcast, to talk about how support professionals can use psychology to protect their energ…
Send us Fan Mail
Great customer support starts with mindset.
In this episode, we sit down with returning guest Sarah Caminiti to explore what a healthy customer support mindset actually looks like, why it matters so much, and how leaders can intentionally create environments where support teams can…
Send us Fan Mail
The best support specialists can sometimes come from the most unexpected places!
We're getting into what really makes a great support team and exploring the unique, non-traditional paths that led each member of the Buzzsprout podcaster success team to provide remarkable custom…
Disclaimer: The podcast and artwork embedded on this page are from Buzzsprout, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
PODCAST SEARCH ENGINE
You can use our website to search 3,825,215 podcasts and 195,817,643 episodes by people, places, or topics.
An investment in knowledge pays the best interest, so I listen to podcasts.
‐ Benjamin "Llamacorn" Franklin
SEARCH PAST EPISODES
Search past episodes of Happy to Help | A Customer Support Podcast.
CLAIM THIS PODCAST
Why to claim podcasts?
If you are a podcaster, the best way to manage your podcasts on Listen Notes is by claiming your Listen Notes
podcast pages.
It is a great, free way to engage the podcast community and increase the visibility of your podcasts.
After claiming your Listen Notes podcast pages, you will be able to:
✓
Manually refresh the RSS feed to sync up
✓
Get a verified badge (
✓
) alongside with your podcast name on Listen Notes
✓
Post classified ads for sponsorship,
guests, co-hosts,
cross-promotion...
✓
Respond to listener comments on Listen Notes
✓
Use speech-to-text techniques to transcribe your show and
edit transcripts
✓
Improve the presence of your podcasts, e.g., self-service
podcaster interview...
✓
If you share your Listen Notes page and at-mention @ListenNotes
on X (formerly Twitter),
our official X (formerly Twitter) account will retweet to promote
your show to our followers.
Coming soon:
◯ Self-service promotion on Listen Notes
◯ Track your podcast stats on Listen
Notes, e.g., listens, page
views...
◯ Manage episodes
EDIT
Thank you for helping to keep the podcast database up to date.
