ABOUT THIS PODCAST 🔗
Customers today aren’t just buying products and services - they’re buying experiences, spending more with brands that meet their expectations and align with their beliefs. The Future of Commerce is dedicated to actionable thought leadership and analysis on all things commerce, both consumer-facing and B2B, from sales, marketing, customer experience, employee experience, data management, customer service, purpose, corporate life, and more.
Hosts:
Update frequency:
every 4 days
Average audio length:
18 minutes
English
United States
214 episodes
since Dec. 31, 2019
episodic
LATEST EPISODE 🔗
Recommendation engines, dynamic pricing, conversational CX—AI can unlock them all. But without trustworthy, unified data, AI simply amplifies bad patterns. Inspired by No AI without data: Why digital success starts with the basics, this episode separates signal from noise: the trillion-dollar cost …
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PREVIOUS EPISODES 🔗
Existing home sales don’t count as new GDP output, but they trigger a burst of spending that powers dozens of industries. When sales sink, that “turnover multiplier” fades—hitting retailers, manufacturers, and last-mile logistics fast. This episode, inspired by U.S. home sales decline: How companie…
Generative AI is rapidly becoming a game-changer for customer experience (CX), but the real differentiator isn’t the technology itself—it’s how organizations adapt. Inspired by GenAI is reshaping CX, but only for organizations ready to reinvent themselves, this episode unpacks the organizational sh…
The modern shopping journey is nonlinear, unpredictable, and driven by rising expectations. Inspired by How to power personalized, AI-driven customer experiences for digital shopping, this episode unpacks how generative AI is closing the “experience gap” by transforming static commerce into fluid, …
Once seen as a resource-intensive, slow-moving sector, the pulp and paper industry is now at the forefront of sustainability, digital transformation, and profitability. In this episode, we examine how mills are embracing advanced biotechnology, AI, and ERP process transparency to reduce waste, dive…
Retail’s “canary in the coal mine” moment has arrived. The H1 2025 Retail Recap Report reveals a sector under strain from economic volatility, shifting consumer habits, tariff pressures, and rising job losses. In this episode, we unpack the numbers and narratives driving this change, from cautious …
If you’ve ever checked online stock, headed to the store, and found empty shelves—or seen a promotion vanish at the register—you’ve felt the friction of outdated retail systems. In this episode, inspired by Unified commerce benefits: Powering retail renewal and marketplace AI, we uncover how unifie…
B2B buyers now expect the same speed, personalization, and precision they enjoy in consumer shopping—and that expectation is redefining digital commerce. In this episode, inspired by How Boston Scientific uses AI search to transform B2B commerce + boost conversions, we break down how AI-powered sea…
A slowdown in retail sales is rippling through the industry, with new tariffs and supply chain volatility forcing retailers to rethink everything from pricing to inventory management. In this episode, inspired by Retail and tariffs: Stockpiles, agility, and a supply chain reckoning, we break down t…
In today’s fast-moving, high-volatility markets, the old way of managing pricing—manual processes, siloed data, reactive decisions—just can’t keep up. This episode, inspired by AI agent pricing: Faster, smarter decision making for margin growth, examines how AI agents are changing the game for sale…
Disclaimer: The podcast and artwork embedded on this page are from FoC, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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