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Update frequency:
weekly
Average audio length:
30 minutes
English
United States
104 episodes
since Oct. 2, 2024
episodic

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You can’t pay people to stay. You also can’t write them up into caring.So how does one IDD agency keep its direct support staff year after year, with wages above its competitors and health insurance costs held steady for over a decade?Nick, Susan, and Jessie of Core Services didn’t start with a rai…

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Imagine telling your board you're about $150,000 in the red this year, and that you chose it. That's the call Susan Arwood made as the new executive director of a Tennessee agency in turmoil, when she put her staff through intensive person-centered training. She bets it paid for itself te…
You thank your team constantly. You write the cards, send the texts, say the words out loud. Then someone above you calls and says morale on that team seems low.That's the exact moment Melanie Bazile describes in this conversation. She leads innovation and expansion at Compass, a provider with…
Somewhere on your team right now, there's someone with real potential and no real path — and no one's ever asked them what they actually want out of their career, let alone their life.Melanie Bazile is Director of Innovation and Expansion at Compass, a 1,000+ employee organization that&ap…
You're short-staffed. Which means your team gets burned out. Which means people leave. Which means you're even more short-staffed than before.If that loop sounds familiar, here's the uncomfortable part: the way most leaders respond to it usually keeps it running rather than breaking …
You've probably had a version of this moment yourself: someone on your team says all the right things about wanting to grow as a leader, and when you ask what "getting better" would actually look like, day to day, the answer gets vague fast.That gap — between the lofty language and t…
Somewhere on your team right now, a staff member hired last month is quietly deciding whether they'll make it to ninety days. Not because of one bad shift — because of a growing handful of small things nobody's asked them about yet. If you've ever sat across from someone who just gav…
If some version of this story sounds familiar, you're not alone: There's a rebranding effort — new logo, new shirts, new colors, the whole thing — that lasted about a month before nobody could find the shirts anymore and half the company forgot it ever happened.Most change efforts in most…
Turnover was sitting at 60% year after year, and Dr. Manny Rodriguez says the first question nobody was asking wasn’t “how do we fix this,” it was “why do we assume we already know why people are leaving?” You’ve probably felt this tension yourself: exit interviews that never quite tell you the tru…
Take a full two weeks off — no email, no check-ins, phone off — and watch what happens to your organization.If that thought makes you a little uneasy, you're not alone, and Wes and Kristy Mast built their entire leadership system around exactly that discomfort. They lead a multi-state home ins…
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