Listen Score
LS 33
Global Rank
TOP 5%

ABOUT THIS PODCAST 🔗

Update frequency:
weekly
Average audio length:
37 minutes
Guest interviews
Has sponsors
English
United States
217 episodes
since Aug. 2, 2022
episodic

LATEST EPISODE 🔗

Have you ever wondered why loyal clients suddenly stop booking? The truth is, clients rarely leave without a reason, and most of the time, it's not because of price.In this episode, Nic, Tess, and Team Leader Tae unpack the five biggest reasons clients leave a salon and, more importantly, what you…

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PREVIOUS EPISODES

What if the card surcharge changes everyone’s talking about… don’t actually need to be the business disaster you’ve been expecting? From 1 October 2026, card surcharges are being switched off across Australia, and if you’re a salon owner, you’ve probably already seen the panic posts. But instead o…
Caring deeply about your team is one thing. But are you accidentally becoming their parent instead of their leader? In this episode, Nic and Tess unpack one of the biggest leadership traps salon owners fall into: rescuing, mothering, and micromanaging their teams. While it often comes from a place …
How much is an unaligned team member really costing your business?The answer might surprise you.In this episode, Nic, Tess, and Tae dive into the powerful connection between team alignment and business performance. Using real client data and real coaching experiences, they unpack how one unaligned …
What happens when you've built a successful career, opened your dream salon, and then suddenly find yourself questioning who you are?In this deeply honest conversation, Nic and Tess sit down with salon owner, educator, and lived-in colour specialist Emily Mander to talk about the realities of …
You can look like you've got everything together on the outside while your brain is running at full volume on the inside. In this episode, Nic and Tess sit down with salon owner and educator Jess Lewis for a raw, funny, and deeply relatable conversation about being diagnosed with ADHD as an ad…
Selling a salon might look clean and straightforward on paper—but living through it is anything but. In this episode, Nic and Tess are joined by Team Leader Tae for an honest conversation about what it's really like to navigate a salon sale from inside the team. With the business changing hand…
Does recommending retail products make you feel pushy or "salesy"?You're not alone. But what if you've been looking at it the wrong way?In this episode, Nic and Tess sit down with Sonia Tomas, also known as The Salon Doctor, to unpack one of the biggest mindset shifts every salo…
What happens when a team member who wants more progression ends up holding the keys to the salon? In this episode, Nic and Tess sit down with Jess Attard, the new owner of Ahead, to share the real story behind their salon sale. What may look simple from the outside was actually a journey filled wit…
What happens when the business you've poured your heart into no longer feels like the room you're meant to be in?In this honest and emotional episode, Nic and Tess open up about the decision to sell their salon and the leadership lessons they've learned throughout the process.Togethe…
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