The Small Business CTO

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Send a text In this episode, we're demystifying AI agents. What they are, how they work, and why they’re a game-changer for small businesses. From automating customer service to streamlining internal workflows, I'm sharing real-world examples and practical steps to help you start using AI…

Send a text We break down one of the most powerful yet overlooked skills in using tools like ChatGPT: prompting.  Whether you're brand new to AI or already experimenting with it in your business, you'll learn five simple, actionable techniques to improve the quality of responses you get. …

Send a text Today I wanted to talk about a term that seems to be thrown around willy-nilly, but it isn’t explained very often: “What is an API?” The acronym “API” stands for application programming interface. It is, in effect, a way for two different computers or programs to communicate with each o…

Send a text If you're a business owner, hiring manager, or data professional, this episode is jam-packed with insights to help you navigate the evolving data landscape. In this episode, I chat with Douglas Robertson, founder of DR Analytics Recruitment, about: ➝ Where businesses should start w…

Send a text BI - or business intelligence - is all about transforming raw data into meaningful insights, helping business owners make better, faster decisions to optimise operations, improve profitability, and stay competitive. Today we'll chat about the best BI tools for small businesses - Mi…

Send a text You might be wondering, 'Why would my small business need a Chief Technology Officer or Chief Information Officer? Isn’t that a luxury for big companies?' Stick with me, and I’ll show you why having someone in this role - whether full-time, part-time, or even just as a consult…

Send a text Technical debt is one of those things that can sneak up on you in the world of software development, but if left unchecked, it can cost you a lot of time and resources in the long run. So, let’s unpack what it is, how it accumulates, and how you can manage it. Kale Miller is a data and …

Send a text For today’s episode, I wanted to talk to you about an AI technology that appeared out of nowhere and became an essential part of many knowledge worker’s day: ChatGPT.Here's the link to the video I mentioned: https://www.youtube.com/watch?v=wjZofJX0v4M Kale Miller is a data and AI c…

Send a text Today, I’m going to be talking about how you should do things manually first before you even start to think about automation. A crazy claim coming from me - I know!  Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s…