The Lost Art of Collecting Money
AI can automate reminders, send emails, and organize past-due accounts, but it can't replace the conversations that build trust and solve problems.
In this episode of LBM Talks Credit, Thea Dudley and regional credit manager Jill Escoto discuss why strong relationships remain one of the most valuab…
Tips for Hiring Your Next Credit Professional
Hiring a great credit professional requires more than finding someone with the right experience.
In this episode, Thea Dudley welcomes recruiter Rodney Schwab to discuss how the hiring market has changed and what employers should be looking for when building their credit teams. They cover outdated …
What Credit Managers Should Know About Collection Agencies
What can credit managers learn from someone who has sat on both sides of the collections process? Thea Dudley welcomes Debbie Nute, author of Framework for Success in Construction Collections, who spent 15 years as a construction credit manager before starting and running a nationwide collection ag…
Relationships, Risk & Standing Your Ground in Credit
After more than 20 years with Merit Distribution Group, Lea Callahan has learned a few things about relationships, risk and finding your voice in credit.
In this episode of LBM Talks Credit, Callahan joins Thea Dudley to discuss her path from AP filer to credit manager, adapting as the company expa…
495: Where Did the Cash Go? 5 Cash Flow Mistakes That Can Kill a Roofing Business
A roofing company can have plenty of money in the bank and still have a serious cash flow problem.
Customer deposits may already be committed to jobs you haven’t produced. Material bills, payroll, subcontractors and taxes are coming due. And if you’re growing, the cash problem can get worse fast.
I…
Sales, Collections & the Commission Question
How involved should sales be in collecting money?
In this episode of LBM Talks Credit, Thea Dudley talks with SunPro Vice President of Sales Jason Butterfield about sales reps’ role in collections, tying commissions to customer payments, and the challenges that arise when selling and collecting ove…
When AI Meets Collections: Keeping the Human Touch in Credit Work
AI can speed up collections, but it cannot replace the human touch that gets customers to respond. In this episode of the Credit on the Go Podcast, TCLM’s Bob Schultz and Thea Dudley, also known as the “Credit Overlord”, discuss how credit teams can use technology to work smarter while still relyin…
Building High-Impact Credit Teams: Hiring, Coaching, and Cultivating Intellectual Equity
In this insightful episode of Credit on the Go, host Bob Schultz sits down with Thea Dudley, known in the industry as the “Credit Overlord,” to tackle one of the most pressing challenges facing finance departments today: sourcing, developing, and retaining the next generation of credit professional…
Reading the LBM Market Through a Credit Lens
Thea Dudley is joined by Trent Johnson of Red Book Lumber Data to look at the LBM market through a credit lens.
They discuss how rising lumber prices, consolidation, sawmill closures, purchasing power, and changing market conditions are affecting credit decisions across the industry. Trent also sha…
Credit Conversations: From the Yard to the C-Suite
Everyone in an LBM business has a hand in credit, whether they realize it or not. From yard employees loading orders to executives making financial decisions, credit conversations happen throughout the company.
In this episode, Thea Dudley shares how credit professionals can tailor their communicat…
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