QuickBooks Changes Are Overwhelming: How to Survive the AI Chaos with Alicia Katz Pollock

In this Growth Amplifiers episode, Kenny Harper welcomes returning guest Alicia Katz Pollock of Royalwise to discuss rapid changes in QuickBooks and AI.
Alicia explains how Intuit’s new QuickBooks Online interface (July 2025) forced her to rewrite a 600-page QBO textbook for Questiva Consultants and revamp Royalwise’s 50+ NASBA CPE-certified courses through a weekly “Great QBO Refresh.” She shares outcomes from rebuilding her curriculum in order, describes translating the training library into Spanish using AI voice technology, and highlights challenges of fast-moving AI tools, shiny-object chasing, and the risks of trusting people-pleasing LLMs for financial decisions.
Alicia outlines how Royalwise’s membership community and office hours help users keep up with QBO changes, notes Royalwise’s BDO Alliance growth strategy award, and cites The Four Agreements as guiding principles.
This video breaks down key concepts from the book Mastering Online Complete, focusing on how professionals can improve their presence during virtual meetings. Whether you are leading a team call or presenting to clients, understanding how to command attention through a screen is essential for clear communication.
Kenny and Alicia discuss specific techniques for holding materials, engaging your audience, and maintaining focus while on camera. By applying the principles of Mastering Online Complete, you will see how minor adjustments in your video conference setup can lead to more professional and impactful interactions. These online communication tips are designed for anyone looking to refine their virtual presentation skills.
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