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Keep the Main Thing the Main Thing

As the self storage industry heads into another busy season and with ISS World Expo around the corner, Josh and Melissa take a step back to talk about something simple but often overlooked. What is the core of your business and are you still focused on it? With AI and new tools dominating conversaâ€Ļ

ISS World Expo Takeaways and What It Means for Self Storage

Josh and Melissa are back from the Inside Self-Storage World Expo and sharing their biggest takeaways from one of the industry's largest events. AI was everywhere, with vendors continuing to integrate it into their platforms. At the same time, we are seeing the rise of agentic AI in other industriâ€Ļ
What can self storage operators learn from the hotel industry? Quite a bit. In this episode, Josh Huff and Melissa Huff sit down with Lee Creech to talk through how hospitality principles apply directly to self storage. Lee shares how his background in hotels shaped the way he thinks about customâ€Ļ

Keeping Your Vendors Accountable

Are your vendors actually doing what you're paying them to do? After a short break to get settled into our new role alongside Haviland Storage Services, Melissa and Josh are back on the podcast addressing a topic that affects every single operator. We all rely on vendors. Landscaping, software, seâ€Ļ
This one starts with goatsâ€Ļ and ends with better business decisions. Josh and Melissa share the story behind their recent decision to bring goats onto their property to tackle a growing poison ivy problem. For a long time, they stuck with the status quo. The problem was annoying, but not quite paiâ€Ļ
āĻĻāĻžāĻŦāĻŋ āĻĒāϰāĻŋāĻ¤ā§āϝāĻžāĻ—: āĻāχ āĻĒ⧃āĻˇā§āĻ āĻžāϝāĻŧ āĻāĻŽā§āĻŦ⧇āĻĄ āĻ•āϰāĻž āĻĒāĻĄāĻ•āĻžāĻ¸ā§āϟ āĻāĻŦāĻ‚ āφāĻ°ā§āϟāĻ“āϝāĻŧāĻžāĻ°ā§āĻ• Melissa Huff, Josh Huff āĻĨ⧇āϕ⧇ āĻāϏ⧇āϛ⧇, āϝāĻž āĻāϰ āĻŽāĻžāϞāĻŋāϕ⧇āϰ āϏāĻŽā§āĻĒāĻ¤ā§āϤāĻŋ āĻāĻŦāĻ‚ Listen Notes, Inc āĻĻā§āĻŦāĻžāϰāĻž āĻ…āύ⧁āĻŽā§‹āĻĻāĻŋāϤ āĻŦāĻž āĻ…āύ⧁āĻŽā§‹āĻĻāĻŋāϤ āύāϝāĻŧ⧎