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How to fix it?
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đ¤đģ About the Guest - For over a decade, David has worked at the intersection of community and business. His book, âThe Business of Belongingâ has sold over 10k+ copies. Previously, he cofounded CMX, an annual conference, and network of community professionals.
đ¤đģ About the Host - Sharath Kuruganty is the Head of the Community at @ThreadoHQ. Currently, he is building Community Champs, a tight-knit community of world-class community leaders.
đ¤đģ Resources from the Podcast
- The Community Manager
- Sense of Community
- The Commitment Curve
- The Talent Collective by David Spinks
- Masters of Community- Podcast by David
đ¤đģ Shoutouts to awesome people
- Erica Kuhl
- Carrie Jones
- Evan Hamilton
- Erica McGillivray
- Steven Broudy
- Emily Castor
- Dave McClure
- David McMillan
- Robin Dreeke
đ¤đģ Where to find David Spinks - https://twitter.com/DavidSpinks
đ¤đģ Where to find Sharath - https://twitter.com/5harath
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đ¤đģ About the Guest - Kincy Clark is the founder of OneStudy.ai. He is a support leader with 12+ years of experience in companies like Bolt and Autopilot.
đ¤đģ About the Host - Sharath Kuruganty is the Head of the Community at @ThreadoHQ. Currently, he is building Huddle, a tight-knit community of worâĻ
đ¤đģ About the Guest - Peter Peart is the founder of Scale-Upp.uk. He has 17+ years of firsthand startup and scale-up expertise with various orgs to improve their internal processes. He is also an advisor and a mentor. đ¤đģ Timestamps - 01:25 - Peter's career highlights till now04:56 - The mindset of hâĻ
đ¤đģ About the Guest - Andrew Rios is a Global Customer Support Leader. He combines an energetic leadership style with a strong technical foundation and a deep understanding of Customer Experience/ Support and Engineering Operations. As a technologist, runner, mentor, speaker, and experienced CustoâĻ
đ¤đģ About the Guest - Hilary Dudek has over a decade of experience in support. She was a senior director of support at SANA. She's in advisory roles right now at Partner Hero, Aimiable. She took leadership roles in companies like Glooko and Handshake. She is extremely passionate about remote culturâĻ
![[Special Episode] Lauren Fearn - AI in Customer Support from the Director of Support at Zapier](https://cdn-images-3.listennotes.com/podcasts/decoded-by-threado/special-episode-lauren-fearn-sfgA9ENTqxW-XCes1KPfqcZ.1400x1400.jpg)
đ¤đģ About the Guest - Lauren Fearn is the Director of Support at Zapier. She has been with the Zapier support team for more than five years and has over a decade of experience in building customer support teams in companies like Madgex, BrightLocal, Create[dot]net
đ¤đģ Timestamps - 00:48 - Intro of LaâĻ
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