The Skills Gap
In this impactful episode of the CX Goalkeeper Podcast, Tom DeWitt shares invaluable insights about the current state of customer experience (CX) leadership, the skills gap, and the future of CX education. He discusses how CX leaders need to communicate in the language of the C-suite, the value of …
Tom DeWitt: Customer Experience Management & Evolution of Customer Expectation | Pulse by Intuji #20
In this insightful episode of Pulse by Intuji, Julian Wallis speaks with Tom DeWitt, founder and director of CXM at Michigan State University and creator of North America's first academic Master's program in Customer Experience Management.
As an expert dedicated to advancing thought and practice in…
Tom DeWitt on Creating a Culture of Customer-Centricity
Discover how businesses can shift from transactional models to customer excellence enterprises!
Today's episode features Tom DeWitt, Ph.D., a globally recognized leader in customer experience management. As the founder and director of CXM at Michigan State University (MSU), Tom pioneered North Amer…
The Customer Experience World Games 2025 with Tom DeWitt
The CX Goalkeeper Podcast joins the Customer Experience World Games 2025.
With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025.
These are brief interviews that share the experiences of outstanding individuals who help charities improve.
Customer…
The Morningline: Tom DeWitt 07/23/2025
Tom DeWitt from DeWitt Real Estate & Auctions joins Mari and Brian on The Morningline to talk about his lawsuit brought against Lynchburg City Council about a vote to cancel bringing affordable housing to Wards Ferry Road, what the zoning for the land is, the traffic study that was done, safety con…
The Morningline: Curt Diemer 08/27/2025
Lynchburg Vice Mayor, Curt Diemer, joins Mari and Brian on The Morningline to talk about whether or not the city's budget is actually balanced, the lawsuit brought by Tom DeWitt, councilmembers' speaking times, and more.
Leading with CX: An Interview with Tom DeWitt, Founder and Executive Director of the XMGlobal Collaborative
Too many companies today still think that improving CX is all about fixing what's broken. But for CX to make a meaningful difference in the health and success of a business, management should strive to make the everyday lives of customers better. That's why the concept of "Helpfulness" should be a…
Transforming Customer Experience: Insights from Tom Dewitt on Feedback, Technology, and Human Touch
Roxanne introduces Tom Dewitt , who shares his journey in customer experience management. They discuss the transition from product-centric to experience-centric models and the significance of reviews and feedback. The conversation explores the role of AI and technology in enhancing customer experie…
The Customer-Driven Leader (Episode #5) ~ Dr. Tom DeWitt
James welcomes XM Global Collaborative Founder Dr. Tom DeWitt. In this episode we discuss the globalization of experience management, challenges and solutions with a cultural twist!
CORVETTE TODAY Extra - Learn About DeWitt Radiators And What They Mean To Your Corvette
As cars and Corvettes gain more and more horsepower, you need extra cooling to ensure your engine performs properly. Your radiator is essential to that process.
DeWitt Radiators has been making high performance Corvette radiators for over 30 years. The company founder, Tom DeWitt, joins your CORVE…
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