Flops not bops

A solid user research practice is the basis for many of the great products we use everyday, but it sometimes feels like an uphill battle just to get time for usability testing. How can you better advocate for research in your company? What can you do to make research a regular part of the process? …

Working on a product for any length of time will reveal all the little feature requests and improvements that could delight users, but they very rarely get prioritized over other work. In this episode, Rosie and Rob talk about how their team embraced Small but Mighty features alongside their larger…

In an ideal world, QA should be a simple step to check the quality and functionality of what a team is about to ship. Yet, all too often, it’s a grab bag of compromises, disappointments, and UX polish tickets that will be left to linger in developer backlogs like unwanted house guests. How did it g…