ОТНОСТНО ТОЗИ ЕПИЗОД
Joining me on the show for the second time now is Jim Tincher.
Jim is a nationally recognized customer experience expert, journey mapper, trainer, speaker, and author.
He sees the world through the eyes of customers, and draws on years of experience, cutting-edge scientific research, and real-world success stories to help audiences understand how to win over customers.
To listen to our previous interview, feel free to listen to episode 31; Determining the Killer Metrics for Your CX Initiative with Jim Tincher
Below are some of the main topics Jim and I discuss on today’s episode.
- Changemakers. Who they are and why they tend to focus on value.
- The North Star Emotion. Designing products and services so that they bring out one emotion instead of multiple emotions.
- Deliberate change management. How to get everyone on the same page in an organizational setting.
- Leveraging data and technology.
- Predictive Value Chains. - Promoter Scores and how it improves retention.
- The link between promoter scores and emotions; Why and how emotions predict future Promoter Scores.
- How to design an experience for the right emotion.
- Using your North star emotion to gain competitive advantage in business.
Connect with Jim
Website - https://heartofthecustomer.com/
LinkedIn - https://www.linkedin.com/in/jimtincher/
Email - Jim@heartofthecustomer.com/
Английски
САЩ
В ТОЗИ ЕПИЗОД
ТРАНСКРИПЦИЯ 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
ТЪРСЕНЕ на МИНАЛИ ЕПИЗОДИ
Търсене в минали епизоди на Science of CX.
ДРУГИ ЕПИЗОДИ В ТОЗИ ПОДКАСТ
Hakan Yurdakul is a seasoned marketer turned entrepreneur with a career spanning 17 years, commencing at Unilever.
His roots in brand management, marketing, and business strategy have grown from bustling Istanbul to the global stage in the UK since 2015.
In his pursuit to redefine market rese…
Megan Burns is a seasoned expert in the field of Customer Experience and the Founder of Experience Enterprises.
With a background as a software engineer, Megan brings a unique perspective to CX, focusing on the intersection of technology, human behavior, and business strategy. Her expertise lies…
Kristin Zhivago is a seasoned business consultant, author, and thought leader specializing in customer-centric marketing strategies and revenue growth.
Kristin is best known for her expertise in understanding and mapping the customer's buying process, helping businesses align their sales and se…
Greg DeVore is a seasoned expert in the field of knowledge transfer and customer experience. As the co-founder of ScreenSteps, a company dedicated to revolutionizing the way organizations share knowledge, Greg brings a wealth of experience and insights to the table.
With a background deeply roote…
Christophe Martel is a recognized thought leader and expert in the field of employee and customer experience.
With a keen focus on understanding and mitigating the impact of "work friction," Christophe has dedicated his career to helping organizations enhance their operations and create environm…
Опровержение: Подкастът и произведенията на изкуството, вградени на тази страница, са от Stephen Pappas, което е собственост на неговия собственик и не е свързано с или одобрено от Listen Notes, Inc.
РЕДАКТИРАНЕ
Благодарим Ви, че помогате да поддържаме базата данни за подкастове актуална.
