ОТНОСТНО ТОЗИ ЕПИЗОД
Rackspace became successful and well known for their mission of fanatic support, but how did it come to be – and how could a $2 million company manage to grow to $2 billion?
Rackspace’s former president, Lanham Napier, credits a chunk of their success to hiring a coach, Jim Camp, to train the team to become better negotiators. They had been mired in purely transactional selling, which didn’t feel good and wasn’t helping them become remarkable. Lanham transformed the culture, with Jim’s help.
This interview took place in conjunction with Penguin Random House’s release of the unabridged audio version of Jim Camp’s bestselling book on negotiation, Start With No. Jim’s son Todd Camp, CEO of Camp Negotiation Systems, took over the family business and joins Lanham on this podcast, describing key points to Jim’s secrets for how business people can improve their negotiation game.
