# Michael Cooke

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How To Discuss Meniscal Injuries with Carl Clifford & Dr Michael Cooke

Meniscal tears can be a significant knee injury with different treatment options available depending on a variety of factors, but how do we help patients understand the injury and management options available? On this episode Ben is joined by Carl Clifford, Lower Limb Advanced Practice Physiotherap…

The power of positive influence

Discover how ethical influence shapes our work and relationships. Performance coach Michael Cooke breaks down the key principles of influence—like reciprocity, social proof, and authority. Whether you’re a leader or simply looking to strengthen your relationships, this episode offers actionable str…

The art of persuasion

Unlock the secrets of effective persuasion and negotiation in the world of life insurance advising! In this episode, DeeAnn sits down with performance coach Michael Cooke to explore the art of influencing clients and colleagues—without manipulation.  Whether you’re a new advisor building your pract…

Re-release: Psychological safety

Michael Cooke joins DeeAnn to discuss the importance of psychological safety in both team environments and individual relationships. They go over the role of psychological safety in fostering creativity, innovation and a positive team attitude. To see our full legal disclaimers, please visit ivari.…

Diamond Diving Family Business in South Africa | Michael Cooke, Westcoast Gems

In this episode, Michael Cooke—second-generation owner of Westcoast Gems—takes us inside the high-risk, little-known world of offshore diamond diving along South Africa’s rugged coastline. He shares how his father entered the industry and forged an unlikely partnership with a biracial diver during …

S5 Ep 1 | DISCOVERY with Dr. Colin Ellard

Guests include Randi Howard, Tim Howard, and Tonya Welker   Send us Fan Mail RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here Follow…

S5 - Episode - Teaser

The people who shape this approach for both of us are not retail analysts. They are people who talk about store experiences and who feel those emotions quite personally. As Simon Sinek said, people don't buy what you do, they buy why you do it. and I love it, but we take Simon Sinek seriously this …

S5 Ep 2 | LOYALTY with Mark Gardiner

Episode 2 of Season 5 argues that Trader Joe’s built the most durable loyalty in American grocery retail by doing the opposite of what every retail loyalty playbook prescribes. Our thesis: they didn’t design a loyalty program. They designed a place that generates belonging. And belonging is what lo…

S5 Ep3 | CRAFT with Chris DiTullio

 If craft is having a heyday, and the numbers confirm it is, why did the store built to serve makers go bankrupt twice in one year? The craft store died, but the making didn’t. In fact, one of our featured voices in the opener notes that she mourns the loss - delivered by her unprompted. There real…

S5 Ep 5 | BETRAYAL - A Horror Story

Retail Done Right™ tells its own horror story, and goes somewhere new: the problem. In Part 1, Cristene and Jeff examine the dollar store category, led by Dollar General, through one word: betrayal. Fact by fact, they cover thin store staffing, failed price inspections, safety violations, and what …