Steve Portigal and Justin Dauer - Solo, Together: How Two Independent UX Consultants are Collaborating
In this episode, Kyle sits down with two UX industry veterans who are trying something new: Steve Portigal and Justin Dauer have announced a unique collaboration that allows them to work together while maintaining their independent practices.
Steve Portigal has been running Portigal Consulting for …
From Downturn to Breakthrough: Kyle Soucy on Projective Techniques, Lean Experiments and Being Brave
In this episode, Christine Perfetti talks with Kyle Soucy, founder of Usable Interface and host of The UX Consultants Lounge.
Kyle has spent more than 20 years in UX research and is now writing a book on projective techniques, methods like collaging and sentence completion that surface insights tr…
UX Researcher of 25 Years Teaches How to Use AI Without Losing Trust
AI can summarize—but can it understand?In this episode, I sit down with Kyle Soucy, a UX researcher with 25 years of experience and one of the most respected voices in the research community.We talk about how to use AI in your research workflow without losing trust, rigor, or your job to a chatbot.…
Lisa Dance - UX Still Needs a Public Awareness Campaign
In this episode of The UX Consultants Lounge, Kyle talks with Lisa Dance, a UX researcher, consultant, author, and community advocate based in Richmond, Virginia. Lisa is the founder of ServiceEase, creator of the UX Census RVA, author of Today Is the Perfect Day to Improve Customer Experiences, an…
Amy Heymans - Realities of an Agency Acquisition: Letting Go and Starting Over
In the final episode of 2025, Kyle sits down with someone who has been woven into her UX journey for nearly two decades: Amy Heymans — founder of Mad*Pow, founder of Beneficent, and co-founder of the Dignified Futures Conference.
Amy and Kyle first met in 2006, when Mad*Pow was just a few people in…
Projective Research — A conversation with Kyle Soucy — E28
BioKyle Soucy is the Founding Principal of Usable Interface, an independent UX research consulting company specializing in qualitative user research, usability testing, research strategy, and training. She has spent the last 25 years helping create intuitive interfaces for a variety of different pr…
Jeff Gothelf: Becoming Forever Employable
In this episode of The UX Consultants Lounge, Kyle sits down with Jeff Gothelf, consultant, speaker, and author of Lean UX, Sense & Respond, Lean vs. Agile vs. Design Thinking, Who Does What By How Much?, and Forever Employable.
Jeff shares the story behind his leap into consulting, including launc…
Jen Briselli & Jesse Strawbridge: Splitting Sales From Delivery, Building Trust First, and Surviving a Slow Year
In this episode of The UX Consultants Lounge, Kyle sits down with Jen Briselli and Jesse Strawbridge, co-founders of Topology, an experience strategy consultancy built around complementary strengths, deep trust, and a shared philosophy about meaningful client work.
Jen and Jesse share the story of …
The Feed & The Thread - October 9, 2026
We explore the dangerous illusion of synthetic research, where Kyle Soucy argues that LLM-generated users create a false confidence that masks bad decisions, while Emily Haines Lloyd warns that the influx of low-quality machine text is squeezing out the nuanced human work that actually resonates. T…
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