Odd couples

A good way to understand what managers are juggling (and what they do to cope)

This is a water-cooler chat with my guest, Jason Biggs. This week, we talk about whether, when, and when not, managers should try to be liked.

Listening is such an important skill, we need to do more on this.

I look at the cognitive bias that makes us instinctively see a bigger number as better, even when it's real value hasn't improved. For HR professionals, understanding this can help explain why the same pay increase can be received very differently depending on inflation and the cost of living.