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Difficult conversations are something most of us try to avoid—but according to negotiation expert Bob Bordone, avoiding conflict often creates even bigger problems. In this episode, Bob shares the concept of conflict resilience: the ability to stay present during uncomfortable disagreements while still communicating effectively and listening with curiosity. Drawing on decades of experience teaching negotiation and mediation, he explains why developing this skill is essential for stronger relationships, better leadership, and more productive conversations.
Bob dives into the psychology behind why people struggle to say the right thing in tense situations. From the brain’s natural fight-or-flight response to the power of neuroplasticity, he explains how our communication habits are formed—and how we can retrain our brains to respond differently. The conversation also explores practical strategies for navigating tough moments, including practicing difficult conversations out loud and using physical exercises to clarify competing thoughts before entering a discussion.
The episode also highlights the importance of deep listening and curiosity during disagreements. Rather than focusing only on winning arguments or reaching immediate resolution, Bob explains how meaningful engagement in conflict can actually strengthen relationships and open the door to deeper understanding—even when people ultimately disagree.
If you’ve ever struggled to find the right words in a difficult moment, this conversation offers practical insights into communicating with more clarity, empathy, and confidence.
conflict resolution
difficult conversations
communication skills
negotiation skills
conflict management
how to handle conflict
deep listening
active listening
hard conversations
relationship communication
