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In this episode of Inside the Practice, Olivia Wolf and Matt Shortt sit down with Nikki Slusher and Michelle Chouinard of Thrive Payments to talk about one of the most important—and often overlooked—parts of medical practice operations: patient payments and front-end financial communication.
Together, they explore how payment technology, patient expectations, and operational workflows intersect, and why clear communication around balances, copays, and payment options matters for both the patient experience and practice sustainability. The conversation also covers implementation challenges, staff buy-in, security concerns, and the future of mobile-first payment tools in healthcare.
This episode offers practical insight for practice leaders looking to improve collections, reduce administrative burden, and create a smoother financial experience for patients.
