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Have you ever known you needed to have a difficult conversation—but avoided it because you didn’t want to hurt the relationship or make things worse?
In this solo episode of Good Talk with Tiffany Santana, Tiffany shares her 5P Difficult Conversation Framework—a practical, faith-forward approach to handling hard conversations with clarity, confidence, and compassion.
This framework isn’t about winning conversations. It’s about stewarding relationships well.
Whether the conversation is personal, professional, or somewhere in between, the 5P Framework will help you prepare before emotions take over.
⏱️ EPISODE CHAPTERS
00:00 Why We Avoid Difficult Conversations
02:45 Why Hard Conversations Fail
03:58 Introducing the 5P Framework 05:10 Why Frameworks Matter
06:30 P1: Pray — Preparing Your Heart
09:01 P2: Plan — Objectives, Writing, & Facts
16:27 Planning for Difficult Outcomes
19:16 P3: Positivity — Setting the Tone
24:13 P4: Preciseness — Words, Tone & Body Language
35:10 P5: Path Forward — What Happens Next
37:35 Full Framework Review
41:44 Final Encouragement & Next Steps
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