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Asif Rehmani, an expert in digital adoption and CEO of Visual SP, provides invaluable insights on enhancing employee experiences, increasing user adoption, and reducing support expenses. He and hosts Rick McCutcheon and Joachim Schiermacher delve into the challenges faced by employees with the increasing complexity of computing, and how cloud computing has not necessarily made it easier for users.
Rehmani emphasizes the importance of performance support, which is training that happens in the flow of work, and the need for empathy and continuous service for user adoption. The podcast also highlights the importance of contextual micro-learning and communication systems to support digital adoption.
Anyone looking to improve their digital adoption strategy needs to listen to this podcast!
