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What happens when workforce strategy quietly becomes your biggest delivery risk?
In this episode of Dear Corner Office, Michele Heyward sits down with Chris Ross, HR leader, industry insider, and PositiveHire advisor, who recruited her into the AEC industry nearly 20 years ago.
Together, they unpack how engineering and architecture firms used to manage talent, what was lost along the way, and why leadership behavior has become one of the most underestimated risks in today’s firms.
From the shift to skills-based hiring, to what exit interviews are really saying, to why hybrid work has exposed long-standing leadership gaps, this conversation makes one thing clear: people don’t leave organizations, they leave experiences.
If you’re a firm leader, HR executive, or project delivery leader navigating retention challenges, talent shortages, or rising delivery pressure, this episode will sound uncomfortably familiar and deeply relevant.
