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In this episode, hosts Darren and Kate explore one of the most essential — and often unseen — parts of the bereavement profession: the support teams and specialized service providers that help funeral homes care for families every day.
Joining the conversation is Allan Cole, President and Owner of MacKinnon & Bowes Ltd., a company often described as a “funeral home to funeral homes.” With nearly five decades of experience in funeral service, Allan shares insights into the many behind-the-scenes roles that keep operations running smoothly, including Funeral Director Assistants (FDAs), transfer staff, drivers, communication specialists, and funeral directors working in support capacities.
The episode also takes a deeper look at repatriation services — the complex process of bringing loved ones home across provinces and international borders — and the coordination, professionalism, and compassion required to support families through difficult circumstances.
Gain a greater appreciation for the teamwork, trust, and operational support systems that allow funeral homes to continue serving families during periods of staffing strain, high call volumes, and complex logistical situations.
Whether you work in the bereavement sector or simply want to better understand the many professionals involved in end-of-life care, this episode offers a thoughtful and informative look at the people working quietly behind the scenes to support both funeral homes and the families they serve.
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