Causonomics with Ben Hanlin

On this week's episode of Causonomics, Jo Causon sits down with Chief Operating Officer and founding member of Octopus Energy, Jon Paull. Jon and Jo discuss Octopus' journey from disruptive start up to market leader in the UK energy sector, and how a focus on customer excellence has accelerated its…

For this special podcast, published on Day Three of National Customer Service Week (Productivity, Growth & Innovation), Jo Causon is joined by Elaine Kerr,  CEO of DPDgroup UK. Elaine discussed her journey from sales executive to CEO, the importance of customer-centric leadership, and the signi…

In this episode of Causonomics, Jo Causon speaks with Alison Jones, Chief Parts and Services Officer at Stellantis, about her 30-year career in the automotive industry and her leadership in advancing the circular economy within the company’s 2030 strategic plan. The discussion also explores challe…

This week, Jo Causon catches up with one of the leading authorities on customer experience and excellence, Ken Hughes.    Their conversation focuses on the customer of the digital age, what their expectations are, and how businesses can exceed these expectations and differentiate themselves in an…