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Most organisations have rolled out AI licences. Far fewer have got past meeting summaries. In this episode, Andy Lambert, co-founder of AcademyAI, talks to Rory Hill, Head of Corporate Transformation and AI at an NHS Trust, about how his team moves people from their first prompt to agents that work across the whole organisation.
Rory walks through the stair step model that came out of his first Copilot pilot: prompting, saved prompts, personal agents, team agents, then organisation-wide agents. Training, governance and controls all hang off that one structure, which gives every part of the organisation a shared way to understand what has to be in place before a use case can scale.
He also shares why staff who attended three to five sequenced training sessions used AI many times more than those who attended one, how his team reads digital maturity on two fronts (staff readiness and technical readiness) to turn "we can't build that" into "not yet", why reusable components like a shared mailbox agent shape prioritisation, and how the NHS measures return through time saved, staff experience and quality of work. He closes with a point for anyone in a similar role: the organisations that look slow now, because they are laying foundations, are likely to be the ones producing solutions with ease in a few years.
