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Most leaders believe they give good feedback, and most employees disagree. If you manage people, this episode explains why well-meant feedback so often fails to change anything.
Researcher Lisa Sansom shares what the evidence shows about trust, emotion and timing, plus simple conversation habits that cost nothing and build engagement.
About the Guest:
Lisa Sansom owns LVS Consulting and is an ICF Professional Certified Coach with an MBA from Rotman and a Master of Applied Positive Psychology from the University of Pennsylvania. She is pursuing a Doctor of Business Administration on the workplace impact of positive feedback.
Key Takeaways:
- Research suggests feedback helps about a third of the time, does nothing a third, and backfires a third.
- How an employee feels predicts action more than the feedback content does.
- Skip the feedback sandwich. Name the topic, then let the employee choose when to talk.
- Ask what got in the way, agree a follow-up plan, and check in within days.
- Genuine positive feedback takes 30 seconds, but high performers need specific, stretching input.
Connect With the Guest:
Website: https://www.lvsconsulting.com
LinkedIn: https://www.linkedin.com/in/lisasansom
Facebook: https://www.facebook.com/LVSConsulting
X: https://twitter.com/lvsconsulting
Episode Chapters:
[12:22] The Feedback Paradox: leaders think they are good at it, employees disagree.
[15:34] The One-Third Finding: what research says about feedback that works, stalls or backfires.
[19:50] Giver, Receiver and the Space Between: trust, psychological safety and the cost of absent managers.
[27:07] Thirty Seconds, Zero Budget: why genuine positive feedback is the most underused tool.
[31:44] Skip the Feedback Sandwich: how to open a hard conversation well.
[39:25] When Emotions Lead: task not person, a way forward and the follow-up plan.
[44:54] Feedback, Trust and Every Generation: why it is always about the relationship.
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