معلومات عن هذه الحلقة
Scott Williams has spent over 15 years in customer service and contact centres, but this conversation goes far beyond headsets and handling calls.
In this episode of Average Speed of Answer, Barry and Scott explore the reality of contact centre life — from first-day nerves and learning to communicate without face-to-face interaction, to building lifelong friendships, finding genuine work-life balance, and discovering opportunities far beyond the phones.
Scott shares why communication and listening remain the most important skills in customer service, how contact centres supported his family life, and why getting involved and staying open-minded can lead to unexpected growth and development.
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البحث في الحلقات السابقة من ASA - Average Speed of Answer.
حلقات أخرى في هذا البودكاست
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The contact centre industry measures everything, but too often, it doesn’t hear the people behind the numbers.
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In the first guest episode of Average Speed of Answer — the podcast for the people behind the headsets — host Barry Cooper sits down with George Papureanu, a Team Leader at a UK-based contact centre who went from his very first call (and a complete mind blank) to managing a top-performing team in j…
In this episode, Barry Cooper sits down with Harry Donaghy, a contact centre advisor who went straight from sixth form into an apprenticeship — and never looked back.
Harry shares how he stumbled into the world of customer service while actually keeping an eye on a bigger prize: a career in foreign…
إخلاء المسؤولية: البودكاست والأعمال الفنية المضمنة في هذه الصفحة مأخوذة من Barry، وهي مملوكة لمالكها وليست تابعة لشركة Listen Notes, Inc أو معتمدة منها.
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شكراً على مساعدتنا في الحفاظ على قاعدة بيانات البودكاست مُحدَّثة.
