قد يكون صوت هذه الحلقة معطلاً.
How to fix it?
معلومات عن هذه الحلقة
By examining the four P's of experience design - people, places, platforms and processes - healthcare providers of any size can create a customized, engaging and trust-building experience for patients and staff.
Cynthia Sharpe, Theme Park and Museum Principal at experience design firm ThinkWell Group, explains:
- What makes the best healthcare experiences similar to the best cultural and educational ones
- Why guests trusted the Disney Cruise Line experience during a healthcare crisis
- How strong healthcare experiences raise patient engagement, lower staff burnout and improve care.
Resources in episode:
- Recommended book: The Experience Economy, by Joseph Pine
- Check out the ThinkWell website and blog, reach out with questions
- For more on informal science education principals, which apply to patient engagement, visit The American Association of Museums and the Association of Science and Technology Centers.
الإنجليزية
الولايات المتحدة
البحث في الحلقات الماضية
البحث في الحلقات السابقة من Allscripts On Call: The Healthcare Podcast.
حلقات أخرى في هذا البودكاست
As the amount of healthcare patient data grows exponentially, provider organizations must comply with rapidly shifting compliance standards. dSheet leader Michael Kirwan discusses how the providers he collaborates with have worked to meet these standards – including Bluetooth, HL7 FHIR, and 5G – an…
In this final episode of our series, Dr. Lorraine Possanza shares the outcomes achieved by the ECRI Institute’s Patient Safety Organization Workgroups, and how their multi-stakeholder teams "ferret out" the most useful information from decades of safety data. The ECRI experts, including Janice Kacz…
In this special episode, Allscripts Ambulatory leader Leah Jones discusses the challenges physician practices face during a nationwide shift to value-based care. Learn how to identify financial and care gaps, and find where your organization can use the support of an expertise partner to achieve th…
In this special episode, hear the full conversation between Dr. Geoff Caplea (Allscripts) and three leaders from ECRI Institute. Learn about the work the organization has done in the past decades to promote patient safety. Also hear how ECRI continues to align healthcare, technology and analytics t…
إخلاء المسؤولية: البودكاست والأعمال الفنية المضمنة في هذه الصفحة مأخوذة من Allscripts Healthcare، وهي مملوكة لمالكها وليست تابعة لشركة Listen Notes, Inc أو معتمدة منها.
تعديل
شكراً على مساعدتنا في الحفاظ على قاعدة بيانات البودكاست مُحدَّثة.
