How monday.com's Customer Success and Product Teams Work Closely Together
Tom Ronen is the head of customer success at monday.com. Monday.com is a global software company founded in 2014. Its product is a simple and super customizable Work Operating System (Work OS), a tool that powers teams to run projects and workflows with confidence. In this episode, Tom will talk ab…
Episode 6: Tom Ronen, Head of Customer Success at Monday.
In this episode I speak with Monday.com's Tom Ronen, who runs their Customer Success team.
Having come from a fascinating background in the Israeli Navy, Tom has overseen huge change at Monday, which is now one of the world's leading project management tools.
Listen as Tom explains how Monday.co…
How to define KPIs for CS teams
How to define KPIs for CS teams? What are the consequences of choosing the wrong KPI? And how can we make sure that the KPIs we choose really cover all of our goals?
KPIs are the growth engine of almost every startup company. A well-defined KPI can boost up revenues, while an inaccurate one can s…
Why Customer Support Is the Best First Job in Tech (feat. Tom Ronen)
Tom Ronen, Head of Customer Success at monday.com, shares why customer support is the best place to launch or pivot your career in the tech/SaaS space. He talks about which support skills are most transferable to other tech roles, how support professionals can sharpen those skills on the job, and w…
SFS Talks: How to define KPIs for CS teams
Ask five Heads of CS the following questions and you may end up with five different answers: how do you define KPIs for CS teams? How can we make sure the KPIs cover all of our goals?
In CS, a well-defined KPI can boost revenues, while inaccurate metrics can shift the focus from what’s important. …
How monday.com's Customer Success and Product Teams Work Closely Together
Tom Ronen is the head of customer success at monday.com. Monday.com is a global software company founded in 2014. Its product is a simple and super customizable Work Operating System (Work OS), a tool that powers teams to run projects and workflows with confidence. In this episode, Tom will talk ab…
The CS Playbook Is Broken: Change Management in the AI Era with Tom Ronen
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In this episode, Tom Ronen, VP of Customer Success at Harvey, shares insights on how AI is transforming customer success, the importance of the human element, and how to adapt playbooks for the AI era. Discover strategies for effective change management, rene…
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