Language Access on the Front Lines: How Main Line Health Builds Trust at the Bedside with Erin Dougherty Cieszynski
What happens when a patient can't communicate with the team caring for them? On this episode of the Elevate Care podcast, host Christin Stanford talks with Erin Dougherty Cieszynski, Manager of Guest Relations and Patient Experience at Main Line Health, about what language access looks like once a …
Patient experience built around human connection
Patient experience is more than a measure of satisfaction. It is shaped by every interaction a patient and family have throughout their care. Suzanne Smith, System Director of Patient Experience at Main Line Health, joins host Shannon Hale to discuss how intentional communication, empathy and prese…
The Renters Rights Act - Four Months On - Ep. 2619
Suzanne Smith joined me to discuss what letting agents should be doing four months into the Renters' Rights Act. We explore landlord communication, compliance, AI and why trusted relationships and expert guidance are the keys to standing out in today's property market.
Vintage tractors, Apprentice of the Year and a robot called Raggy
From a family tragedy that grew into a much-loved North Dorset tradition to a young woman who swapped plans for dentistry for a career with a paintbrush – and an autonomous robot prowling Dorset fields in search of poisonous weeds – August’s podcast is Dorset Life at its most eclectic.
Jenny meets…
Big Tents Solve Big Problems: Suzanne Smith on Social Entrepreneurship
What does it take to solve the biggest challenges facing our communities? According to social entrepreneur and thought leader Suzanne Smith, it starts with bringing the right people together—even when they don't agree.
In this episode of On The Fly!, Joan Kaup talks with Suzanne Smith, founder and …
Dr. Suzanne Smith, President of SUNY Potsdam
Dr. Suzanne Smith, President of SUNY Potsdam, reflects on a leadership journey shaped by influential mentors and more than two decades at Washington State University Vancouver, where she arrived as the campus was being built from the ground up and rose from faculty member to academic director. A ch…
On Wednesday, Dolphins Wear Pink with Suzanne Smith of the Amazon River Dolphin Conservation Foundation
Today, the Safari heads down to Brazil (via Zoom), to talk to Suzanne Smith, the founder of the Amazon River Dolphin Conservation Foundation. Suzanne gives a fascinating look into these incredible animals, then shares her story of falling in love with them and starting the work to save them. We tal…
The Nonprofit Flywheel: How Strong Organizations Create Lasting Impact with Suzanne Smith
E70 — The Nonprofit Flywheel: How Strong Organizations Create Lasting Impact with Suzanne Smith
A strong mission is not enough to build a sustainable nonprofit.
Suzanne Smith returns to Your Customer, Your Success to discuss her new book, The Nonprofit Flywheel: A Playbook for Sustainable Growth, S…
Building the Nonprofit Flywheel: What Sustainable Growth Really Takes with Suzanne Smith
What if sustainable nonprofit growth isn't about getting bigger, but about making your organization stronger?
Nonprofits are constantly being told to grow, scale, serve more people, raise more money, and demonstrate greater impact. But what happens when the need for growth moves faster than an orga…
Why Nonprofit Burnout is a Leadership Problem with Suzanne Smith
Suzanne Smith is a nationally recognized nonprofit strategist, speaker, and author who believes everyone can be a changemaker. As CEO of Social Impact Architects, she has spent 30 years advising nonprofits and social entrepreneurs on how to design strategic solutions to our most pressing social iss…
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